Dell ProSupport Plus Reporting Version 1.
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Table of Contents SupportAssist Reports for Out-of-Band Server Devices ………………………………………………………………………………………………..…………………….... 4 SupportAssist Reports for In-Band Devices and SupportAssist for OME/SCOM …….……………………………………………………………………………. 5 Quick Setup Reference for SupportAssist Reports ……….………………………………………………………………………………………………………………………... 6 Prerequisites on SupportAssist for SCOM ……….………………….………………………………………………………………………………………….……………………….. 7 SupportAssist Reports for Storage Devices (OME, SAN HQ, and EMSCOS) ……….
SupportAssist Reports for Out-of-Band Server Devices SupportAssist Devices Out-of-Band Server Discovery* Dell SupportAssist Reporting Documents 1.1 Summary of SupportAssist Assets Details Report Asset Summary 1.2 Health Assessment Summary 1.3 Recommendation Summary - BIOS Versions Recommendations PowerEdge 1.4 Recommendation Summary – Firmware Versions 1.5 Recommendation Summary - Device Driver Versions 1.6 Recommendations (urgent upgrades) 2.1 Server Configuration Summary Server Details 2.
SupportAssist Reports for In-Band Devices and SupportAssist for OME/SCOM SupportAssist Devices In-Band Discovery Dell SupportAssist Reporting Documents 1.1 Summary of SupportAssist Assets Details Report Source OME* Asset Summary 1.2 Health Assessment Summary 1.3 Recommendation Summary - BIOS Versions Recommendations PowerEdge 1.5 Recommendation Summary - Device Driver Versions 1.6 Recommendations (urgent upgrades) 2.1 Server Configuration Summary Server Details 2.
Quick Setup Reference for SupportAssist Reports Dell OpenManage Essentials Microsoft System Center Operations Manager Dell SupportAssist for Servers Managed devices: Server, storage, and networking devices Managed devices: Servers Managed devices: Servers Requirements for SupportAssist Recommendations: 1. Install the latest version of SupportAssist for OpenManage Essentials on the server running OpenManage Essentials. 2. Ensure that periodic collections are enabled 3.
Prerequisites on SupportAssist for SCOM Server In-band Prerequisites Windows system discovery Server Out-of-band SNMP discovery WS-Man discovery EqualLogic/MD Series/Printers/CMC Dell Server Management Suite • Dell Windows Server (Scalable Edition) Management Pack • Dell Windows Server (Detailed Edition) Management Pack Dell DRAC Management Pack Dell Server (Out Of Band) Other Management Pack Management Pack suites Dell MP License Required? No No Yes No Supported by SupportAssist for SCOM vers
SupportAssist Reports for Storage Devices (OME, SAN HQ, and EMSCOS) * If the device is sending collections through SAN HQ/Auto pilot, it need not qualify for Lasso as a source.
SupportAssist Reports for Network Switches (OME) SupportAssist Devices Dell SupportAssist Reporting Documents Details Report Source Network Switches Document (section 8.0) Network Switch Config Details SupportAssist for OME and Lasso Dell Force10 Recommendations Dell PowerConnect Dell Networking Dell Force10 Yes Yes Yes No Yes* Yes * Recommendations are available only for Force10 devices, Dell Networking (previously Force10) and not for PowerConnect switches.
In-Band Vs. Out-Of-Band Recommendations From SupportAssist The following table provides a summary of recommendations from SupportAssist for OpenManage Essentials version 2.0, SupportAssist for Microsoft System Center Operations Manager version 1.1, and SupportAssist for Servers version 1.0.
Recommendation Reprocessing Timelines for SupportAssist Devices The following table provides a summary of the device types and collections used for recommendations. Is the Frequency of Data Collection Configurable? Source of Recommendations Inventory Data Used for Recommendations OME collection Latest collection sent to Dell within the previous 3 days Yes (by editing the settings in the .xml file) Starting with the default frequency, the frequency can be extended up to a maximum of 3 days.
Sample Server Recommendations Reprocessing Timeline (1/2) Server discovered in-band; Collection frequency – Default (daily for OME; monthly for DSET/ New Collector) If a (DSET/New Collector/OME/Lasso) collection is sent from the customer after the ‘catalog refresh date’, that collection (OME/DSET/New Collector/Lasso) is used to generate the recommendations Dell catalog refresh date OME collection DSET / New Collector collection Inventory data used for server recommendations Catalog used for server recommen
Sample Server Recommendations Reprocessing Timeline (2/2) Server discovered out-of-band; Collection frequency – Default (daily for OME; monthly for DSET/ New Collector) If a (DSET/ New Collector) collection is sent from the customer after the ‘catalog refresh date’, that collection (DSET/ New Collector) is used to generate the recommendations Dell catalog refresh date OME collection DSET / New Collector collection Inventory data used for server recommendations Catalog used for server recommendations Timel
