Owner's Manual

NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials

Administrators or Power Users group.

1. Click the Settings tab.

2. Under Edit Device Type Credentials, select the Device Type and Credential Type.

3. Type the Administrator credentials [Username, Password, Enable Password (for Ethernet switches only), and

Community String (for Dell EqualLogic devices only)] of the selected Device Type and Credential Type in the

corresponding fields.

NOTE: Windows user names must be of the form [Domain\Username]. You can also use a period [ . ] to

indicate the local domain. This rule does not apply to Linux or ESX/ESXi credentials.

NOTE: For Force10 and PowerConnect Ethernet switches the domain name need not be specified.

Examples of Windows user names: .\Administrator; MyDomain\MyUsername.

Example of Linux, ESX/ESXi user name: Username.

4. Repeat step 2 and step 3 until you have configured the Default Device Type Credentials for each managed device

type.

5. Click Save Changes.

NOTE: If the credentials for a device differs from the Default Device Type Credentials you provided, you can

edit the credentials for that particular device using the Edit Device Credentials link in the Devices tab.

Configuring Periodic Collection Of System Logs (ProSupport Plus Only)

To receive the full benefits of the support, reporting, and maintenance offering of your ProSupport Plus service contract,

you must configure SupportAssist to collect the system logs at periodic intervals for each supported device type.

NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials

Administrators or Power Users group.

1. Click the Settings tab.

2. Click Preferences.

The Email Settings, Support Collection, and Maintenance Mode page is displayed.

3. Under Support Collection, ensure that Enable scheduling is selected.

4. Click System Logs.

The System Logs page is displayed.

5. Under Edit Device Credentials, select the Device Type and Credential Type.

6. Under System Log Collection Schedule, set the Frequency, and select the appropriate fields in Specify day and

time

NOTE: For recommendations on setting the frequency of periodic collection, see Recommendations For

Scheduling Periodic Collection.

NOTE: When the Frequency is set to None, restart of the SupportAssist service is known to fail. To avoid this

issue, before you attempt to either restart the SupportAssist service manually or restart the server running

SupportAssist, it is recommended that the Frequency is set to either Weekly or Monthly. After the

SupportAssist service is restarted, you can set the Frequency to None.

7. Repeat step 5 and step 6 until you have scheduled the collection of system logs for all supported device types in

your environment.

8. Click Save Changes.