Owner's Manual

Data Collected

Dell SupportAssist continually monitors the system configuration data and usage information of your OpenManage

Essentials-managed Dell computer hardware and software. While Dell does not anticipate accessing or collecting

personal information, such as your personal files, web browsing history, or cookies, in connection with this program, any

personal data inadvertently collected or viewed will be treated in accordance with the Dell Privacy Policy.

The information encrypted in the data log file sent back to Dell includes the following categories of data, among others:

• User Information — Computer name, domain, IP address, and Dell Service Tag.

• Hardware Configuration — Installed devices, processor(s), memory, network devices, and usage.

• Software Configuration — Operating system, installed applications, and application usage.

For more information about the collected troubleshooting information, see Accessing And Viewing The System Log

Collection.

What Is New In This Release

• Addition of Microsoft Windows Server 2012 as a supported operating system.

• Limited support for Dell PowerEdge VRTX devices — Collection of system logs is not supported for the

PowerEdge VRTX chassis.

• Support for installing SupportAssist on a Windows Server 2008 R2 Domain Controller.

• User interface enhancements.