Owner's Manual

Filtering The System Log Collection........................................................................................................................28
Editing Device Credentials......................................................................................................................................29
Resetting The Device-Specific Credentials To The Default Device Type Credentials...........................................30
Overwriting The Device-Specific Credentials With The Default Device Type Credentials....................................31
Sending The System Logs Manually.......................................................................................................................31
Enabling Or Disabling The Automatic Collection Of System Logs..........................................................................32
Enabling Or Disabling The Scheduling Of System Log Collection.......................................................................... 32
Scheduling The Periodic Collection Of System Logs..............................................................................................33
Default System Log Collection Schedule................................................................................................................34
Disabling The Scheduling Of System Log Collection For A Specific Device Type................................................. 35
Confirming Connectivity Through The Proxy Server...............................................................................................35
Viewing The Case List.............................................................................................................................................36
Sorting The Case List Data By Column Name.........................................................................................................36
Filtering The Case List Data By Column Name And Keyword.................................................................................36
Returning The Case List Data To The Default Sorting............................................................................................ 37
Setting The Number Of Cases Displayed Per Page................................................................................................37
Viewing The Device Inventory................................................................................................................................37
Sorting The Device Inventory Data By Column Name............................................................................................38
Filtering The Device Inventory Data By Column Name And Keyword....................................................................38
Returning The Device Inventory Data To The Default Sorting............................................................................... 38
Setting The Number Of Devices Displayed Per Page.............................................................................................38
Refreshing The Case List Or Device Inventory Display Data..................................................................................39
Viewing And Updating The Contact Information.................................................................................................... 39
Configuring E-Mail Notification Settings................................................................................................................ 40
Setting Dell SupportAssist To Maintenance Mode................................................................................................ 40
Using The Update Available Notification................................................................................................................41
Accessing And Viewing The Logs.......................................................................................................................... 41
Accessing And Viewing The System Log Collection.............................................................................................. 42
Viewing Dell SupportAssist Product Information...................................................................................................42
Viewing Support Information..................................................................................................................................42
Accessing The Context-Sensitive Help.................................................................................................................. 43
5 Troubleshooting.........................................................................................................................45
Installing Dell SupportAssist...................................................................................................................................45
Launching Dell SupportAssist.................................................................................................................................45
Service Tag Warnings............................................................................................................................................ 45
Service Contract.....................................................................................................................................................46
Service Contract Warning................................................................................................................................46
Service Contract Type Is Unknown..................................................................................................................46
Services.................................................................................................................................................................. 46
Security...................................................................................................................................................................47