Owner's Manual

To enable or disable the scheduling of system log collection:
NOTE: Selecting the Enable Scheduling option enables the collection of system logs at periodic intervals from all
supported device types. If you do not want SupportAssist to collect the system logs for a specific device type, you
can disable scheduling for that specific device through the System Logs tab. For more information, see Disabling
Scheduling Of System Log Collection For A Specific Device Type.
To enable scheduling of system log collection:
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials
Administrators or Power Users group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Preferences.
The Email Settings, Support Collection, and Maintenance Mode page is displayed.
3. Under Support Collection:
– Select Enable scheduling, to enable scheduling of the collection of system logs.
– Clear Enable scheduling, to disable scheduling of the collection of system logs.
NOTE: By default, the Enable scheduling option is selected.
4. Click Save Changes.
Related Links
Preferences
Disabling The Scheduling Of System Log Collection For A Specific Device Type
Scheduling The Periodic Collection Of System Logs
Before you begin, ensure that the Enable scheduling option is enabled in the Preferences tab.
NOTE: To receive the full benefits of the support, reporting, and maintenance offering of your ProSupport Plus
service contract, you must configure SupportAssist to collect the system logs at periodic intervals for each
supported device type.
To schedule the periodic collection of system logs:
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials
Administrators or Power Users group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Under Edit Device Credentials, select the Device Type from the list. You can select from:
– Server
– Storage
– Switch
3. Select the Credential Type from the list. The options listed vary based on the Device Type you selected.
The options for Server are:
– Windows
– Linux
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