Owner's Manual

NOTE: The Send System Logs option is enabled only if you are logged on as a member of the OpenManage
Essentials Administrators or Power Users group.
1. Click the Devices tab.
The Device Inventory is displayed.
2. Select a device in the Device Inventory table.
NOTE: You can only select a device that has a valid Service Tag. If a device does not have a valid service tag,
the check box for that device is disabled.
The Send System Logs link is enabled.
3. Click Send System Logs.
The Collection Status column in the Device Inventory displays the status of the collection and upload of the system
logs.
Related Links
Device Inventory
Viewing The Device Inventory
Enabling Or Disabling The Automatic Collection Of System Logs
By default, when a support case is opened or updated, SupportAssist is configured to automatically collect the system
logs from the device that generated the alert uploads it to Dell.
To enable or disable the automatic collection of system logs:
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials
Administrators or Power Users group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Preferences.
The Email Settings, Support Collection, and Maintenance Mode page is displayed.
3. Under Support Collection:
– Select Automatically start a log collection when a new support case is generated, to enable the automatic
collection of system logs.
– Clear Automatically start a log collection when a new support case is generated, to disable the automatic
collection of system logs.
NOTE: By default, the Automatically start a log collection when a new support case is generated option is
selected.
4. Click Save Changes.
Related Links
Preferences
Enabling Or Disabling The Scheduling Of System Log Collection
By default, SupportAssist is configured to collect the system logs from supported devices at periodic intervals. For
information about the default frequency of the collection of system logs, see Default System Log Collection Schedule.
You can also customize the frequency of the collection of system logs for each device type. For more information, see
Scheduling The Periodic Collection Of System Logs.
32