Owner's Manual

Contents
1 Overview.......................................................................................................................................7
Key Features............................................................................................................................................................. 7
Features Supported With Dell Service Contracts.....................................................................................................8
Case Data Handling.................................................................................................................................................. 8
Event Handling..........................................................................................................................................................8
Data Collected ......................................................................................................................................................... 9
What Is New In This Release................................................................................................................................... 9
2 Installing, Upgrading, And Uninstalling Dell SupportAssist...............................................11
Prerequisites...........................................................................................................................................................11
Minimum Requirements..........................................................................................................................................11
Software Requirements................................................................................................................................... 11
Hardware Requirements.................................................................................................................................. 12
Network Requirements.................................................................................................................................... 12
Downloading The Installation Package..................................................................................................................13
Installing Dell SupportAssist...................................................................................................................................13
Installing Dell SupportAssist Using The SupportAssist Installation Package................................................. 13
Installing Dell SupportAssist Using The OpenManage Essentials Installation Package.................................15
Verifying The Installation........................................................................................................................................15
Upgrading Dell SupportAssist.................................................................................................................................15
Uninstalling Dell SupportAssist.............................................................................................................................. 16
3 Dell SupportAssist Interface................................................................................................... 17
Case List..................................................................................................................................................................17
Device Inventory.....................................................................................................................................................19
Settings...................................................................................................................................................................20
System Logs..................................................................................................................................................... 20
Proxy Settings.................................................................................................................................................. 22
Preferences......................................................................................................................................................23
Contact Information..........................................................................................................................................23
Connectivity Test.................................................................................................................................................... 24
4 Using Dell SupportAssist......................................................................................................... 25
Launching Dell SupportAssist.................................................................................................................................25
Setting Up SupportAssist........................................................................................................................................25
Configuring Proxy Server Settings..........................................................................................................................25
Configuring The Default Device Type Credentials..................................................................................................26
Confirming E-Mail Connectivity.............................................................................................................................. 28