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Owner's Manual

ManualsBrandsDell ManualsSoftwareDell SupportAssist Plugin For OpenManage Essentials Version 1.2
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To upgrade:
1. On the Dell OpenManage Essentials management server, right-click the installer package, then select Run as
administrator.
NOTE: UAC requires that the installation is performed with elevated privileges that are obtained only through
the
Run as administrator option. If you are logged on to the OpenManage Essentials server as an
administrator-level user, you can double-click the installer package to install SupportAssist, but UAC displays
the Open File - Security Warning dialog box that you must acknowledge to proceed.
The Dell SupportAssist - InstallShield Wizard dialog box is displayed.
2. At the This setup will perform an upgrade of 'Dell SupportAssist'. Do you want to continue? prompt, click Yes.
The Preparing to Install dialog box is briefly displayed, and then the Resuming the Install Wizard for SupportAssist
dialog box is displayed.
3. Click Next.
The Install Wizard Completed dialog box is displayed.
4. Click Finish.
The SupportAssist client opens in a web browser and the First-Time Setup dialog box is displayed.
NOTE: The Service Contract column in the SupportAssist dashboard displays unknown for all support cases
created prior to the SupportAssist upgrade. Once an alert is received from the device, the Service Contract column
is updated with the appropriate service contract type.
Uninstalling Dell SupportAssist
To uninstall:
1. On the OpenManage Essentials management server, click Start → Control Panel → Programs and Features.
The Programs and Features window is displayed.
2. Select Dell SupportAssist, and then click Uninstall.
3. If the Programs and Features dialog box is displayed, prompting you to confirm the uninstallation, click Yes.
SupportAssist and its troubleshooting tools are now uninstalled from your OpenManage Essentials server.
NOTE: All device, case, service contract, and user-entered information are removed when you uninstall
SupportAssist. If you reinstall SupportAssist, it registers with the SupportAssist server as a new client. The support
case information that was generated prior to uninstalling SupportAssist is not displayed.
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