Owner's Manual

The Install Wizard Completed dialog box is displayed.
7. Click Finish.
The SupportAssist client opens in a web browser and the First-Time Setup dialog box is displayed.
The SupportAssist client installed on your system registers with the SupportAssist server hosted by Dell, and sends
you a registration confirmation e-mail.
NOTE: If there is an issue with registering the SupportAssist client with the SupportAssist server and your
system connects to the Internet through a proxy server, ensure that you configure the proxy server
credentials in SupportAssist. See Configuring Proxy Server Settings.
To configure SupportAssist to monitor your devices, after installing SupportAssist, follow the instructions in Setting Up
SupportAssist.
Related Links
Installing Dell SupportAssist
Installing Dell SupportAssist Using The OpenManage Essentials Installation Package
To install:
1. On the Dell OpenManage Essentials management server, right-click the OpenManage Essentials installer package,
then select Run as administrator.
NOTE: UAC requires that the installation be performed with elevated privileges. If you are logged in to the
OpenManage Essentials server as an administrator-level user, you can double-click the installer package to
install SupportAssist, but UAC displays the Open File - Security Warning dialog box that you must
acknowledge in order to proceed.
NOTE: SupportAssist installation requires that you allow Dell to save certain Personally Identifiable
Information (PII) such as your contact information, local administrator credentials, and so on. SupportAssist
installation cannot proceed unless you allow Dell to save your PII.
The Dell OpenManage Install dialog box is displayed.
2. In Available Options, select Dell SupportAssist, and then click Install.
The Dell SupportAssist - InstallShield Wizard (installation language selection) dialog box is displayed.
3. Follow the instructions from step 2 to step 7 in Installing Dell SupportAssist Using The Dell SupportAssist
Installation Package.
Related Links
Installing Dell SupportAssist
Verifying The Installation
To verify if the software, hardware, and network components required for Dell SupportAssist to provide proactive
support are configured correctly, see the Dell SupportAssist Version 1.2 For Dell OpenManage Essentials Quick Start
Guide at dell.com/ServiceabilityTools.
Upgrading Dell SupportAssist
If Dell SupportAssist version 1.1 or 1.1.1 is installed on the system, you can upgrade to SupportAssist version 1.2.
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