Owner's Manual

Minimum Requirements
Downloading The Installation Package
To download the installation package:
1. Visit support.dell.com .
2. In the search box, type SupportAssist and click Search.
3. Download the installation package to your OpenManage Essentials management server.
Installing Dell SupportAssist
By installing Dell SupportAssist, you agree to the Dell End User License Agreement, available for review at dell.com/
softwarelicenseagreement; and the Dell Privacy Policy available for review at dell.com/privacy. Your use of
SupportAssist is also subject to the terms of your Service Agreement and Terms and Conditions of Sale.
You can install SupportAssist using one of the following:
• Dell SupportAssist installation package.
• OpenManage Essentials installation package.
Related Links
Installing Dell SupportAssist Using The SupportAssist Installation Package
Installing Dell SupportAssist Using The OpenManage Essentials Installation Package
Setting Up SupportAssist
Installing Dell SupportAssist Using The SupportAssist Installation Package
By installing Dell SupportAssist, you agree to the Dell End User License Agreement — Type A, available for review at
dell.com/licenseagreements; and the Dell Privacy Policy available for review at dell.com/privacy. Your use of
SupportAssist is also subject to the terms of your Service Agreement and Terms and Conditions of Sale.
To install:
1. On the Dell OpenManage Essentials management server, right-click the SupportAssist installer package, then
select Run as administrator.
NOTE: Microsoft User Access Control (UAC) requires that the installation is performed with elevated
privileges that are obtained only through the Run as administrator option. If you are logged on to the
OpenManage Essentials server as an administrator-level user, you can double-click the installer package to
install SupportAssist, but UAC displays the Open File - Security Warning dialog box that you must
acknowledge to proceed.
The Dell SupportAssist - InstallShield Wizard (installation language selection) dialog box is displayed.
2. From the Select the language for the installation from the choices below list, select a language and click OK.
NOTE: If you want to change the language after installing SupportAssist, you must uninstall and then reinstall
SupportAssist. Changing the default language of the web browser has no effect on the SupportAssist
dashboard display.
The Preparing to Install dialog box is briefly displayed and then the Welcome to Dell SupportAssist dialog box is
displayed.
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