Owner's Manual

Installing, Upgrading, And Uninstalling Dell

SupportAssist

The following sections provide information about installing, upgrading, and uninstalling Dell SupportAssist.

Prerequisites

The following are the prerequisites:

• Dell PowerEdge servers running Dell OpenManage Essentials version 1.0.1 or later

• Familiarity with OpenManage Essentials installation, configuration, and operation

For more information about installing, configuring, and using OpenManage Essentials, see the latest

Dell OpenManage

Essentials User’s Guide

and

Dell OpenManage Essentials Release Notes

at dell.com/support/manuals.

CAUTION: Dell does not support, and strongly suggests that you do not attempt, installing or operating Dell

SupportAssist and OpenManage Essentials on the same server that runs Dell Proactive Systems Management

Enterprise (PSME). Doing so may cause duplicate cases or other unintended results. In addition, the OpenManage

Essentials and PSME trap receivers are incompatible, which can cause SNMP traps issues.

Minimum Requirements

This section provides the minimum requirements for Dell SupportAssist to provide proactive support for Dell PowerEdge

servers (9th Generation and above), Dell EqualLogic and PowerVault MD arrays and storage solutions, iDRAC7, Dell

PowerConnect Ethernet switches, Dell Force10 S14810 Ethernet switch Dell PowerEdge M1000e Blade Enclosure, and

Dell PowerEdge VRTX, .

NOTE: For information about SNMP configuration, firewall settings, web services, supported ports and protocols

specific to your environment, see the

Dell SupportAssist Version 1.2 Quick Start Guide

and the

Dell OpenManage

Essentials User’s Guide

at dell.com/support/manuals.