Owner's Manual

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Dell SupportAssist Version 1.2

For Dell OpenManage

Essentials

Support Matrix

book.book Page 1 Tuesday, July 9, 2013 9:12 AM

Summary of content (12 pages)

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book.book Page 1 Tuesday, July 9, 2013 9:12 AM Dell SupportAssist Version 1.
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book.book Page 2 Tuesday, July 9, 2013 9:12 AM Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. ____________________ Information in this publication is subject to change without notice. © 2013 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
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book.book Page 1 Tuesday, July 9, 2013 9:12 AM This document lists the devices supported by Dell SupportAssist. NOTE: For more information on the devices listed in this document, see the documentation for that device. Supported Devices Table 1.
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book.book Page 2 Tuesday, July 9, 2013 9:12 AM Table 1.
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book.book Page 3 Tuesday, July 9, 2013 9:12 AM Table 1. Devices Supported By SupportAssist Device Remote Monitoring And Case Creation Automatic Data Collection T110 Yes Yes T300 Yes Yes T410 Yes Yes T605 Yes Yes T610 Yes Yes R200 Yes Yes R210 Yes Yes R300 Yes Yes R805 Yes Yes R810 Yes Yes R900 Yes Yes R905 Yes Yes VRTX Yes No* NOTE: The VRTX servers have remote monitoring, case creation, and automatic data collection capabilities when enabled.
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book.book Page 4 Tuesday, July 9, 2013 9:12 AM Table 1. Devices Supported By SupportAssist Device 4 Remote Monitoring And Case Creation Automatic Data Collection PS6110E Yes Yes PS6110S Yes Yes PS6110X Yes Yes PS6110XS Yes Yes PS6110XV Yes Yes PS6110XV 3.
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book.book Page 5 Tuesday, July 9, 2013 9:12 AM Table 1.
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book.book Page 6 Tuesday, July 9, 2013 9:12 AM Table 1.
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book.book Page 7 Tuesday, July 9, 2013 9:12 AM Table 1. Devices Supported By SupportAssist Device 8024F Remote Monitoring And Case Creation Automatic Data Collection Yes Yes Yes Yes Dell Force 10 S4810 Minimum Requirements For Dell SupportAssist Software • Dell OpenManage Essentials 1.1 or 1.2. • Optional: Dell OpenManage Server Administrator (OMSA) installed and operational on all managed PowerEdge devices.
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book.book Page 8 Tuesday, July 9, 2013 9:12 AM Supported Operating Systems For Management Stations • Microsoft Windows Server 2012 Standard and Datacenter Editions • Windows Server 2008 SP2 Standard and Enterprise (x86) Editions • Windows Server 2008 SP2 Standard and Enterprise (x64) Editions • Windows Server 2008 R2 SP1 Standard and Enterprise Editions NOTE: SupportAssist is also supported on a Windows Server 2008 R2 SP1 domain controller.
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book.book Page 9 Tuesday, July 9, 2013 9:12 AM • Red Hat Enterprise Linux 6.0 (x64) • Red Hat Enterprise Linux 5.9 • Red Hat Enterprise Linux 5 Update 7 (x86) • Red Hat Enterprise Linux 5 Update 6 (x86_x64) • Red Hat Enterprise Linux 5 Update 5 (x86_x64) • Red Hat Enterprise Linux 4 Update 7 (x86) Virtualization • VMware vSphere ESXi 5.0 Update 2 • VMware vSphere ESXi 5.0 Update 1 • VMware vSphere ESXi 5.1 Update 1 • VMware vSphere ESXi 5.1 • VMware vSphere ESXi 5.
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book.book Page 10 Tuesday, July 9, 2013 9:12 AM • Port 443 must be open on the OpenManage Essentials management server. • The OpenManage Essentials management server on which the Dell SupportAssist client is installed must be able to communicate with the Dell SupportAssist server hosted by Dell over the HTTPS protocol. Browsers • Microsoft Internet Explorer 8, 9, and 10 • Mozilla FireFox 20 and 21 NOTE: Supported only on Windows-based operating systems.