Owner's Manual

• The Collection Status of any device type in the Devices tab displays Collection Scheduled, even after
the system log collection Frequency for the device type is set to None device in Settings→ System
Logs→ System Log Collection Schedule. [PHOME-908]
Versions affected: 1.1.1 and 1.2
• If any changes are made to the OpenManage Essentials files, the SupportAssist windows service must
be restarted.
Version affected: 1.0.1 ,1.1.1, and 1.2
• After upgrading OpenManage Essentials from version 1.0.1 to version 1.1, the SupportAssist windows
service must be restarted.
Version affected: 1.0.1 and 1.1
• The address bar in Internet Explorer does not display the SupportAssist icon when SupportAssist is
launched using either the desktop-shortcut icon or the Start menu.
Version affected: 1.1.1, and 1.2
• If iDRAC7 device is discovered, and then after some time the same system PowerEdge server is
discovered in OpenManage Essentials, the following is observed in SupportAssist:
o The iDRAC7 device information is overwritten by the server device information.
o iDRAC7 credentials are deleted.
Versions affected: 1.2
• If the same system iDRAC7 device and PowerEdge server are discovered in OpenManage Essentials,
the system log collection is always generated from the PowerEdge server.
Versions affected: 1.2
Installation Prerequisites
The following are the prerequisites:
• Servers running Dell OpenManage Essentials version 1.1 or later
• Familiarity with OpenManage Essentials installation, configuration, and operation
NOTE: For more information about installing, configuring, and using OpenManage Essentials, see the
latest Dell OpenManage Essentials User’s Guide and Dell OpenManage Essentials Release Notes
at dell.com/support/manuals.
CAUTION: Dell does not support, and strongly suggests that you do not attempt, installing or operating
SupportAssist and OpenManage Essentials on the same server that runs Dell Proactive Systems
Management Enterprise (PSME). Doing so may cause duplicate cases or other unintended results. In
addition, the OpenManage Essentials and PSME trap receivers are incompatible, which can cause SNMP
traps issues.
Minimum Requirements
To provide proactive support for PowerEdge (9th Generation and later), servers, PowerEdge VRTX chassis,
PowerVault NX storage servers, blade chassis, iDRAC7, PowerVault MD and EqualLogic storage devices,
and PowerConnect and Force10 Ethernet switches, Dell SupportAssist requires:
• Optional: OpenManage Server Administrator (OMSA) installed and operational on all managed
PowerEdge devices.
• SNMP agent enabled on all managed PowerEdge, EqualLogic, PowerVault, iDRAC7, chassis
management controller (CMC), Force10, PowerConnect, and PowerEdge VRTX devices for
OpenManage Essentials discovery.
• All managed PowerEdge, EqualLogic, PowerVault, iDRAC7, CMC, Force10, PowerConnect, and
PowerEdge VRTX devices configured to send SNMP traps to the OpenManage Essentials server.
• A trust relationship must exist between the domains of the management station and the managed
nodes.
• All managed PowerEdge, EqualLogic, PowerVault, iDRAC7, CMC, Force10, PowerConnect, and
PowerEdge VRTX devices discovered, categorized, and inventoried by the OpenManage Essentials
server.