Owner's Manual

Issue 10:
Description
Installation of SupportAssist fails with following message:
Error 1923: Service Dell SupportAssist Service (PhomePluginWindowsService) could not be installed.
[PHOME-642]
Resolution
Restart the system and try installing SupportAssist again.
Versions Affected
SupportAssist version 1.1, 1.1.1 and 1.2
Issue 11:
Description
Installation or upgrade of SupportAssist fails if the Dell diagnostic tool (DSET) is running on the system.
The Installer displays the following message:
Error 1722: There is problem with this Windows Installer package. [PHOME-641]
Resolution
Perform installation or upgrade of SupportAssist after the DSET execution is complete.
Versions Affected
SupportAssist version 1.0.2, 1.1, 1.1.1, and 1.2
Issue 12:
Description
After installing SupportAssist on OpenManage Essentials, if OpenManage Essentials is upgraded,
launching SupportAssist opens OpenManage Essentials. [PHOME-634]
Resolution
Perform the following:
1. Navigate to C:\Program Files (x86)\Dell\Dell Integrated Support\bin (64-bit operating systems) or
C:\Program Files\Dell\Dell Integrated Support\bin (32-bit operating systems).
2. Run Dell.Services.PHome.CustomInstallActions.exe configureSecureUI.
Versions Affected
SupportAssist version 1.1, 1.1.1, and 1.2
Issue 13:
Description
After upgrading SupportAssist from version 1.0.2 to version 1.1, the Enable report filtering for network
identification data option available in the SupportAssist Troubleshooting Credentials page does not work
as expected for PowerVault MD storage and PowerConnect devices.
Resolution
Uninstall Lasso and then upgrade to SupportAssist version 1.1 or later.
Versions Affected
SupportAssist version 1.0.2