Owner's Manual

Issue 7:
Description
If the PowerEdge server device is removed in OpenManage Essentials, the device information of the
same system iDRAC7 device is not restored in SupportAssist. [PHOME-864]
Resolution
Run inventory of the iDRAC7 device in OpenManage Essentials to restore the iDRAC7 device information
in SupportAssist.
Versions Affected
SupportAssist version 1.1.1 and 1.2
Issue 8:
Description
SupportAssist functionality does not work as expected after changing the system time zone.
[PHOME-772]
Resolution
Restart the Dell SupportAssist windows service after the system time zone is changed:
1. Click Start→ Run.
The Run dialog box is displayed.
2. In the Open box, type services.msc, and click OK.
The Services window is displayed.
3. Right-click the Dell SupportAssist Service, and click Stop.
4. Right-click the Dell SupportAssist Service, and click Start.
Versions Affected
SupportAssist version 1.1, 1.1.1 and 1.2
Issue 9:
Description
Unable to start the SupportAssist Windows service during the installation; SupportAssist installation fails;
Connectivity test fails. [PHOME-674]
Resolution
Before installing SupportAssist:
1. Open Windows registry.
Navigate to “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control”
2. Right-click Control→ New→ DWORD (32-bit) Value.
3. When prompted for a Name, type ServicesPipeTimeout.
4. Double-click ServicesPipeTimeout.
The Edit DWORD (32-bit Value) dialog box is displayed.
5. In the Value data field, type 180000.
6. Under Base, select Decimal, and click OK.
7. Restart the system.
Versions Affected
SupportAssist version 1.1, 1.1.1 and 1.2