Owner's Manual

Issue 3:
Description
When the devices in the Devices tab are filtered using the Filter By option, clicking Send System Logs
after selecting a device, refreshes the Devices tab resulting in the Devices tab displaying all the available
devices. [PHOME-891]
Resolution
Filter the devices again by using the Filter By option.
Versions Affected
SupportAssist version 1.1.1 and 1.2
Issue 4:
Description
The following sequence of steps results in Dell PowerEdge VRTX devices being displayed as iDRAC7 in
SupportAssist.
1. Install OpenManage Essentials version 1.1 and SupportAssist version 1.1.1
2. Upgrade OpenManage Essentials to version 1.2
3. In OpenManage Essentials, discover the PowerEdge VRTX devices.
4. Upgrade SupportAssist to version 1.2. [PHOME-872]
Resolution
After upgrading SupportAssist to version 1.2, in OpenManage Essentials:
1. Remove the PowerEdge VRTX devices
2. Discover the PowerEdge VRTX devices again.
Version Affected
SupportAssist version 1.2
Issue 5:
Description
If you restart the SupportAssist Windows service when SupportAssist is querying OpenManage Essentials
for information about too many devices, the following error may be displayed: The service did not
respond to the start or control request in a timely fashion. [PHOME-802]
Resolution
Wait until the querying is complete, and then restart the SupportAssist Windows service.
Versions Affected
SupportAssist version 1.1.1 and 1.2
Issue 6:
Description
Attempting to edit the credentials of a device that was discovered for the first-time in OpenManage
Essentials displays the following error: There is a problem with the Dell SupportAssist Service. Please
make sure that the service is running and try again. [PHOME-801]
Resolution
Wait for about five minutes, select the device, and then click Edit Device Credentials.
Versions Affected
SupportAssist version 1.1.1 and 1.2