Owner's Manual

NOTE: SupportAssist does not support Dell CloudEdge or Dell PowerEdge-C servers, Dell EqualLogic NAS,
and Dell PowerVault NAS devices.
NOTE: SupportAssist provides limited support only for PowerEdge VRTX devices. Collection of system
logs is not supported for the PowerEdge VRTX chassis.
What’s New
• Addition of Microsoft Windows Server 2012 as a supported operating system on the management
station and the managed node.
• Limited support for Dell PowerEdge VRTX devices — Collection of system logs is not supported for
the PowerEdge VRTX chassis.
• Support for installing SupportAssist on a Windows Server 2008 R2 Domain Controller.
• User interface enhancements.
Fixes
PHOME-493 - If any new alerts are trigged from a managed node, while DSET is already running on the
managed node, SupportAssist initiates DSET for each alert (if applicable), but the DSET execution fails.
PHOME-834 - PowerVault MD Series devices connected to the server in a daisy chain, generate support
cases using the service tag of the server.
Known Issues
Issue 1:
Description
When the system log collection Frequency for a device type is set to None in Settings→ System Logs→
System Log Collection Schedule, restart of the SupportAssist Windows service fails. [PHOME-907]
Resolution
Contact Dell Technical Support and obtain the required batch file that must be executed prior to
restarting the SupportAssist Windows service.
NOTE: After executing the batch file, the Frequency is automatically set to weekly, and the Start Date is
displayed as Saturday, June 29, 2013. However, the collection of system logs does not occur.
Versions Affected
SupportAssist version 1.1.1 and 1.2
Issue 2:
Description
When SupportAssist is monitoring too many devices or alerts, upgrade from SupportAssist version 1.1.1 to
1.2 may fail. [PHOME-905]
Resolution
Manually stop the SupportAssist Windows service, wait until the service stops (this may take several
minutes), and then upgrade SupportAssist.
Version Affected
SupportAssist version 1.1.1