Owner's Manual

Release Notes
Dell SupportAssist Version 1.2 For Dell OpenManage
Essentials
Dell SupportAssist collects information about your computer hardware and software, and automatically
creates support cases when issues arise. This helps Dell to provide you an enhanced, personalized, and
efficient support experience. Dell uses this data to help solve common problems and design and market
the products and services features you use most.
Version 1.2
Release Date: July 2013
Previous Version 1.1.1
Importance
OPTIONAL: Dell recommends the customer review specifics about the update to determine if it applies
to your system. The update contains changes that impact only certain configurations, or provides new
features that may/may not apply to your environment.
Platform(s) Affected
For a complete list of affected Dell systems and supported operating systems, see the Dell SupportAssist
Version 1.2 For Dell OpenManage Essentials Support Matrix at dell.com/SupportAssistGroup or
dell.com/ServiceabilityTools.
What is Supported
Dell SupportAssist integrates with Dell OpenManage Essentials to provide support capabilities for the
following Dell enterprise server and storage solutions, using existing environment data:
• Dell PowerEdge servers running:
− Microsoft Windows 2008 Standard, Enterprise, or R2
− Red Hat Enterprise Linux 5.5
− SUSE Enterprise Linux 10 or 11
− VMware ESX or ESXi 4.x or 5.0
• Dell PowerVault NX storage servers
• Dell PowerVault MD storage arrays
• Dell EqualLogic SAN devices (except PS5000)
• Dell PowerConnect Ethernet switches
• Dell Force10 S4810 Ethernet switch
• Dell PowerEdge M1000e Blade Enclosure
• iDRAC7
• Dell PowerEdge VRTX chassis
NOTE: SupportAssist provides limited support only for Force 10 and PowerConnect stacked
configurations.