Owner's Manual

ManualsBrandsDell ManualsSoftwareDell SupportAssist Plugin For OpenManage Essentials Version 1.2

NOTE: The following system log collection tools are automatically installed during the installation of

SupportAssist version 1.2:

• Dell System E-Support Tool (DSET) version 3.4.1

• Dell Lasso version 4.3.1.

NOTE: To successfully collect system logs from managed nodes on which Dell OpenManage Server

Administrator 7.2 or later is installed, you must upgrade from earlier versions of SupportAssist to

SupportAssist version 1.2.

Upgrade

If an earlier version of Dell SupportAssist is already installed on your system, you can upgrade to

SupportAssist version 1.2

NOTE: Upgrade from SupportAssist version 1.0.2 is not supported. You must uninstall SupportAssist

version 1.0.2 and then install SupportAssist version 1.2.

Uninstallation

To uninstall Dell SupportAssist:

1. On the OpenManage Essentials server, click Start→ Control Panel→ Programs and Features. The

Programs and Features window is displayed.

2. Select Dell SupportAssist, and click Uninstall.

3. If the Programs and Features dialog is displayed, prompting your confirmation, click Yes.

SupportAssist and its troubleshooting tools are now uninstalled from your OpenManage Essentials server.

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your

purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by

country and product, and some services may not be available in your area. To contact Dell for sales,

technical support, or customer service issues:

1. Visit support.dell.com.

2. Select your support category.

3. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com

page, or select All to see more choices.

4. Select the appropriate service or support link based on your need.

For information on documentation support, visit dell.com/SupportAssistGroup or

dell.com/ServiceabilityTools.

Trademarks used in this text: Dell

™, the Dell logo, Dell Boomi™, Dell Precision™ , OptiPlex™ Latitude™, PowerEdge™, PowerVault™,

PowerConnect

™, OpenManage™, EqualLogic™, Compellent™, KACE™,

FlexAddress

™, Force10™ and Vostro™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core® and Celeron® are registered

trademarks of Intel Corporation in the U.S. and other countries. AMD

®is a registered trademark and AMD Opteron™, AMD Phenom™

and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, Windows Server®, MS-DOS®, Windows

Vista

®, and

Active Directory

® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other

countries. Red Hat Enterprise Linux

® and Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States

and/or other countries. Novell

® is a registered trademark and SUSE™ is a trademark of Novell Inc. in the United States and

other countries. Oracle

® is a registered trademark of Oracle Corporation and/or its affiliates. Citrix®, Xen®, XenServer® and

XenMotion

® are either registered trademarks or trademarks of Citrix Systems, Inc. in the United States and/or other countries.

VMware

®, Virtual SMP®, vMotion®, vCenter® and vSphere® are registered trademarks or trademarks of VMware, Inc. in the

United States or other countries. IBM

® is a registered trademark of International Business Machines Corporation.