Owner's Manual

• PowerVault Modular Disk Storage Manager (MDSM) installed on the OpenManage Essentials server, in
order to support PowerVault MD Series arrays.
• All Ethernet ports of the EqualLogic members must be discovered for the complete EqualLogic
support.
• The following are the minimum recommended hardware configurations:
Hardware
Medium Deployments
Large Deployments
Number of managed systems
Up to 500
500 to 2000
Processor
6 cores
10 cores
Memory
10 GB
12 GB
Hard drive
8 GB
10 GB
NOTE: If SupportAssist is configured to generate the system log collection at regular intervals, additional
hard drive space is required. The hard drive space required can be determined as 10 MB x number of
devices.
• Other requirements:
− Web browser – Internet Explorer 8, 9, or 10 and Mozilla Firefox 20 or 21; supported only on
Windows-based operating systems.
− Microsoft .Net Framework 4.0/4.5
− Microsoft ASP.Net
− IIS 7.x
− Dell OpenManage Essentials 1.1 or 1.2
− Internet connection – standard GbE network
NOTE: For information about the SNMP configuration, firewall settings, web services, supported ports
and protocols specific to your environment, see the Dell OpenManage Essentials User’s Guide or the see
the Dell SupportAssist Quick Setup Guide at dell.com/ServiceabilityTools
.
Installation Instructions
You can install Dell SupportAssist using the Dell SupportAssist installation package or the OpenManage
Essentials installation package
To install SupportAssist using the SupportAssist installation package:
1. Double-click the SupportAssist installer package file.
2. Follow the instructions that appear on the screen.
To install SupportAssist using the OpenManage Essentials installation package:
1. Double-click the OpenManage Essentials installer package file.
2. Select Dell SupportAssist, and click Install.
3. Follow the instructions that appear on the screen.
NOTE: If your system connects to the Internet through a proxy server, the proxy server settings must be
configured in the Support Assist Proxy Settings page. For more information about configuring the proxy,
see the Dell SupportAssist Plugin For Dell Open Manage Essentials Version 1.2 User's Guide at
dell.com/ServiceabilityTools.
NOTE: For information about the components and configurations that you can verify to ensure that the
SupportAssist plugin installed on your system works as expected, see the Dell SupportAssist Plugin For
Dell Open Manage Essentials Version 1.2 Quick Start Guide at dell.com/ServiceabilityTools.