Owner's Manual

CAUTION: Dell does not support, and strongly suggests that you do not attempt, installing or operating
SupportAssist and OpenManage Essentials on the same server that runs Dell Proactive Systems
Management Enterprise (PSME). Doing so may cause duplicate cases or other unintended results. In
addition, the OpenManage Essentials and PSME trap receivers are incompatible, which can cause SNMP
traps issues.
Minimum Requirements
To provide proactive support for PowerEdge (9th Generation and later), servers, PowerVault NX storage
servers, blade chassis, iDRAC7, PowerVault MD and EqualLogic storage devices, and PowerConnect and
Force 10 Ethernet switches, Dell SupportAssist requires:
• Optional: OpenManage Server Administrator (OMSA) installed and operational on all managed
PowerEdge devices.
• SNMP agent enabled on all managed PowerEdge, PowerVault, blade chassis, EqualLogic,iDRAC7,
Force10, and PowerConnect devices for OpenManage Essentials discovery.
• All managed PowerEdge, PowerVault, blade chassis, EqualLogic, iDRAC7, Force10, and PowerConnect
devices configured to send SNMP traps to the OpenManage Essentials server.
• A trust relationship must exist between the domains of the management station and the managed
nodes.
• All managed PowerEdge, PowerVault, blade chassis, EqualLogic, iDRAC7, Force10, and PowerConnect
devices discovered, categorized, and inventoried by the OpenManage Essentials server.
• PowerVault Modular Disk Storage Manager (MDSM) installed on the OpenManage Essentials server, in
order to support PowerVault MD Series arrays.
• All the members at all Ethernet ports must be discovered for the complete EqualLogic support.
The following are the minimum recommended hardware configurations:
Hardware Medium Deployments Large Deployments
Number of managed systems Up to 500 500 to 2000
Processor 6 cores 10 cores
Memory 8 GB 10 GB
Hard drive 6 GB 10 GB
NOTE: If SupportAssist is configured to generate the system log collection at regular intervals, additional
hard drive space is required. The hard drive space required can be determined as 10 MB x number of
devices.
Other Requirements:
• Web browser – Internet Explorer 8, 9, or 10 (32-bit) and Mozilla Firefox 11 or 12 (32-bit); supported
only on Windows-based operating systems.
• Microsoft .Net Framework 4.0
• Microsoft ASP.Net
• IIS 7.x
• Dell OpenManage Essentials 1.0.1 or higher
• Internet connection – standard Gbe network