Owner's Manual

PHOME-659 : If a trust relationship does not exist between the domains of the managed node and the management station,
and the troubleshooting tool (DSET) is executed in response to a support case, the Progress column of the SupportAssist
dashboard continues to display the status as Troubleshooting Tool Started.
PHOME-661 : The SupportAssist installer does not allow the entry of the primary and secondary contact names using
languages (Japanese, Chinese, and so on) that support double-byte characters.
Limitations
PHOME-363 : Users cannot adjust the alert flood level required to automatically enter Maintenance Mode
Versions affected: 1.0, 1.0.1, 1.0.2, 1.1, and 1.1.1
PHOME-365 : Dell SupportAssist does not allow the primary or secondary contact to opt out of receiving emails individually.
Versions affected: 1.0, 1.0.1, 1.0.2, 1.1, and 1.1.1
PHOME-455 : After upgrading SupportAssist from version 1.0.1 to 1.0.2, 1.1, or 1.1.1 the Case List screen displays Unknown
in the Service contract column for all cases. Prior to the upgrade the Service Contract column displayed ProSupport.
Versions affected: 1.0.2, 1.1, and 1.1.1
PHOME-493 : A new instance of DSET initiated by SupportAssist due to an alert, fails to execute, if DSET is already running
on the OpenManage Essentials managed node.
Versions affected: 1.1 and 1.1.1
PHOME-603 : The following sequence can result in Dell SupportAssist troubleshooting tools not running on a managed
device even if a critical alert is triggered:
1.
A support case is created for a critical alert on a device.
2.
The system log collection tools are executed, the diagnostic results are sent to Dell.
3.
The case is successfully resolved and the case is closed.
4.
The same device triggers another critical alert within 24 hours of resolution of the previous case.
5.
A support case is created for the alert, and the Progress column on the Cases tab of the dashboard displays blank.
Versions affected: 1.1 and 1.1.1
PHOME-657 : First-time launch of the SupportAssist dashboard takes time.
Versions affected: 1.1 and 1.1.1
If any changes are made to the OpenManage Essentials files, the SupportAssist windows service must be restarted.
Version affected: 1.1
After upgrading OpenManage Essentials from version 1.0.1 to version 1.1, the SupportAssist windows service must be
restarted.
Version affected: 1.1.1
The address bar in Internet Explorer does not display the SupportAssist icon when SupportAssist is launched using either the
desktop-shortcut icon or the Start menu.
Version affected: 1.1.1
Installation Prerequisites
The following are the prerequisites:
• Dell PowerEdge servers running Dell OpenManage Essentials version 1.0.1 or higher
• Familiarity with OpenManage Essentials installation, configuration, and operation
NOTE: For more information about installing, configuring, and using OpenManage Essentials, see the latest
Dell OpenManage Essentials User’s Guide and Dell OpenManage Essentials Release Notes
at dell.com/OpenManageManuals.