Owner's Manual
PHOME-634:
Install SupportAssist version 1.1 on OpenManage Essentials version 1.0.1. Later, upgrading OpenManage
Essentials only from version 1.0.1 to version 1.1, and then launching SupportAssist opens OpenManage Essentials.
Workaround:
Perform the following:
1.
Navigate to
C:\Program Files (x86)\Dell\Dell Integrated Support\ bin (64-bit operating systems)
or
C:\Program Files\Dell\Dell Integrated Support\ bin (32-bit operating systems)
2.
Run ConfigureSecureUI.exe, as an Administrator.
Versions affected:
1.1 and 1.1.1
PHOME-641:
Installation or upgrade of SupportAssist fails if the Dell diagnostic tool (DSET) is running on the system. The
Installer displays the following message:
Error 1722: There is problem with this Windows Installer package
Workaround:
Perform installation or upgrade of SupportAssist after the DSET execution is complete.
Versions affected:
1.0.2, 1.1, and 1.1.1
PHOME-642
- Installation of SupportAssist fails with following message:
Error 1923: Service Dell SupportAssist Service (PhomePluginWindowsService) could not be installed
Workaround:
Restart the system and try installing SupportAssist again.
Versions affected:
1.1 and 1.1.1
PHOME-772:
SupportAssist functionality does not work as expected after changing the system time zone.
Workaround:
Restart the Dell SupportAssist windows service after the system time zone is changed:
5.
Click
Start
→
Run
.
The
Run
dialog box is displayed.
6.
In the
Open
box, type services.msc, and click OK.
The Services window is displayed.
7.
Right-click the Dell SupportAssist Service, and click Stop.
8.
Right-click the Dell SupportAssist Service, and click Start.
Versions affected:
1.1 and 1.1.1
After upgrading SupportAssist from version 1.0.2 to version 1.1, the Enable report filtering for network identification data
option available in the SupportAssist Troubleshooting Credentials page does not work as expected for PowerVault MD
storage and PowerConnect devices.
Workaround:
Uninstall Lasso and then upgrade to SupportAssist version 1.1 or later.
Versions affected:
1.0.2