Owner's Manual

{*********************************************************
Collection for PowerVault MD Series
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Starting validation for PowerVault MD Series
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Verifying SMcli Path
The system cannot find SMcli
ERROR : 400 :SMcli is not installed on the MS
Validation failed for the host 192.168.1.5
Unable to perform collection
}
Workaround:
Install Dell PowerVault Modular Disk Storage Manager (MDSM) on the OME server to enable SupportAssist to collect the
system logs from PowerVault MD Series storage arrays.
PHOME-580 : If OpenManage Essentials is not launched at least once after the installation, SupportAssist cannot be launched.
Workaround:
Launch OpenManage Essentials, and then launch SupportAssist.
PHOME-595 : If the OpenManage Essentials database target is changed from remote to local or vice versa, SupportAssist
displays the following message:
There is a problem with the Dell SupportAssist Service. Please restart the service and try again.
Workaround:
Restart the Dell SupportAssist windows service:
1.
Click Start → Run .
The
Run dialog box is displayed.
2.
In the Open box, type services.msc, and click OK.
The Services window is displayed.
3.
Right-click the Dell SupportAssist Service, and click Stop.
4.
Right-click the Dell SupportAssist Service, and click Start.
PHOME-605 : The SupportAssist Installer is unable to start the WCF service in port 80, if another application is running on
this port.
Workaround:
SupportAssist is hosted on port 9399. Ensure that no other application is running on this port.
PHOME-627 : After upgrading OpenManage Essentials only from version 1.0 to version 1.1, SupportAssist displays the
following error:
There is a problem with the Dell SupportAssist Service.
Please make sure that the service is running and try again.
Workaround:
Upgrade SupportAssist from version 1.0.2 to version 1.1 or later
Versions affected: 1.0.2