Owner's Manual

Dell PowerEdge M1000e Blade Enclosure
iDRAC7
NOTE: SupportAssist provides limited support only for Force10 and PowerConnect stacked configurations
NOTE: SupportAssist does not support Dell CloudEdge or Del PowerEdge-C servers, and Dell EqualLogic
NAS devices.
What’s New
• Support for Force 10 S4810 Ethernet switches, PowerVault NX storage servers, EqualLogic SAN devices
(except PS5000), and PowerEdge M1000e blade enclosure.
• Ability to enable or disable the automatic collection of system logs.
• Ability to enable or disable the scheduling of system log collection for all devices.
• Ability to schedule the system log collection at periodic intervals.
• Ability to disable the scheduling of system log collection for a specific device type.
• Ability to manually collect the system log from a specific device and upload it to Dell.
• Ability to provide credentials for each managed device type.
• Ability to edit the credentials for a specific device.
• Ability to reset the device-specific credentials to the default credentials for a particular device.
• Ability to overwrite the device-specific credentials with the default credentials for all applicable
devices.
• Installation of SupportAssist under LocalSystem context — SupportAssist does not require you to
provide or update the credentials to start the SupportAssist service even if the credentials of the
management station is changed.
• Inclusion of SupportAssist Community link.
• Availability of the context-sensitive help.
Open Issues And Resolutions
PHOME-330 , PHOME 385 : The following sequence can result in system log collection tools not running on a managed device
that has an open case:
1.
A support case is created for a device.
2.
Troubleshooting tools are run on the device.
3.
The case is resolved and closed.
4.
Within 24 hours, another support case is created for the same device.
5.
The device goes down, or connectivity to it is interrupted.
6.
Troubleshooting tools fail to run.
7.
Log files indicate that troubleshooting data was gathered from the device within the past 24 hours, from the previous
support case.
Workaround:
Once the device is back up and connectivity is reestablished, SupportAssist troubleshooting tools will run within 24 hours, or
earlier if a new case is created for the same device.
PHOME-377 : SupportAssist cannot collect troubleshooting information from managed PowerVault MD Series storage arrays
unless Dell PowerVault Modular Disk Storage Manager (MDSM) is installed on the OME server. In addition, a message similar
to the following will appear in the log-file.txt log file: