Owner's Manual

ManualsBrandsDell ManualsSoftwareDell SupportAssist Plugin For OpenManage Essentials Version 1.1.1

Table 1. Recommendations For Scheduling Periodic Collection

Total Number Of Devices Network Bandwidth

Consumed For Uploading

The Collection (GB/Month)

Time Taken For Generating

The Collection (Hours)

Recommendations For

Scheduling Periodic

Collection

Less than 300 0.1 to 7.2 0.1 to 9 Weekly (overnight)

300 or more 7.2 to 47 9 to 60

For EqualLogic and Force10

devices — Weekly

(overnight)

For Dell PowerEdge and

Dell PowerConnect devices

— Monthly (at different

times during the week for

each device type)

Email Connectivity Test

NOTE: The Connectivity Test link is enabled only if you are logged on as a member of the OpenManage Essentials

Administrators or Power Users group.

1. In SupportAssist, move the mouse pointer over the

user name

link that is displayed beside the Help link, and then

click Connectivity Test.

2. In the Connectivity Test page, click Send.

The SupportAssist server receives the connectivity test, and sends a sample email with connectivity status to the

primary and secondary (optional) contact. If the connectivity status email is not received, see the Troubleshooting

section.

Troubleshooting

This section provides information about troubleshooting problems with the email connectivity test. The email

connectivity test may fail due to:

• Proxy settings — If your network requires passing the web browser traffic through a proxy server, ensure that

the proxy is enabled and configured in SupportAssist.

• SSL connection failure — If the proxy settings are configured properly, but the email connectivity test fails,

there may be a SSL connection failure.

If there is a SSL connection failure, you must install the required root certificates. To identify and resolve SSL

connection failure, see Identifying SSL Connection Failure and Installing Root Certificates.

Identifying SSL Connection Failure

SSL connection failure may occur if your system does not have the required certificate installed from the issuing root

certificate authority, GTE CyberTrust Global Root. All Dell certificates are issued from this certificate authority.

To verify if the certificate is installed in Internet Explorer:

1. Click Tools → Internet Options.

The Internet Options dialog box is displayed.

2. Click the Content tab, and then click Certificates.

The Certificates dialog box is displayed.

3. Click the Trusted Root Certification Authorities tab.