Owner's Manual

The information encrypted in the data log file sent back to Dell includes the following categories of data, among others:
• User Information — Computer name, domain, IP address, and Dell Service Tag.
• Hardware Configuration — Installed devices, processor(s), memory, network devices, and usage.
• Software Configuration — Operating system, installed applications, and application usage.
For more information about the collected troubleshooting information, see Accessing And Viewing The Troubleshooting
Data.
What Is New In This Release
• Support for Force 10 S4810 Ethernet switches, PowerVault NX storage servers, EqualLogic SAN devices (except
PS5000), and PowerEdge M1000e blade enclosure.
• Ability to enable or disable the automatic collection of system logs. See Enabling Or Disabling The Automatic
Collection Of System Logs.
• Ability to enable or disable the scheduling of system log collection for all devices. Enabling Or Disabling The
Scheduling Of System Log Collection.
• Ability to schedule the system log collection at periodic intervals. See Scheduling The System Log Collection.
• Ability to disable the scheduling of system log collection for a specific device type. See Disabling Scheduling Of
System Log Collection For A Specific Device Type.
• Ability to manually collect the system log from a specific device and upload it to Dell. See Sending The System
Logs Manually.
• Ability to provide credentials for each managed device type. See Configuring The Default Device Type
Credentials.
• Ability to edit the credentials for a specific device. See Editing Device Credentials.
• Ability to reset the device-specific credentials to the default credentials for a particular device. See Resetting
The Device-Specific Credentials To The Default Device Type Credentials.
• Ability to overwrite the device-specific credentials with the default credentials for all applicable devices. See
Overwriting The Device-Specific Credentials With The Default Device Type Credentials.
• Installation of SupportAssist under LocalSystem context — SupportAssist does not require you to provide or
update the credentials even if the credentials of the management station is changed.
• Availability of the SupportAssist Community link. See Dell SupportAssist Interface.
• Availability of the context-sensitive help. See Accessing The Context-Sensitive Help.
Other Documents You May Need
In addition to this guide, you can access the following guides available at dell.com/support/manuals. On the Manuals
page, select Choose from a list of all Dell products and click Continue. Click Software, Monitors, Electronics, &
Peripherals → Software. In the Choose your Dell Software page, click Serviceability Tools or Enterprise Systems
Management. Click the appropriate product link to access the documents.
• The Dell OpenManage Essentials User’s Guide provides information about installing, configuring, and using
OpenManage Essentials.
• The Dell SupportAssist Version 1.1.1 Support Matrix lists the devices supported by SupportAssist.
• The Dell SupportAssist Version 1.1.1 Quick Start Guide provides information about the components and
configurations that you can verify to ensure that SupportAssist works as expected.
• The Dell SupportAssist Readme provides the known issues and resolutions for SupportAssist.
• The Dell System E-Support Tool User’s Guide provides details about installing and using the Dell System E-
Support Tool (DSET) to generate reports.
• The Dell Lasso User's Guide provides an overview of the Lasso tool, the installation details, and the various
methods to generate reports.
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