Owner's Manual

Integrated Support\logs in 64-bit operating systems and at C:\Program Files \Dell\Dell Integrated Support
\logs in 32-bit operating systems, to find details. If there are no discernible details in the log file, and the
server is not reachable, call Dell technical support.
– If communication is successful, but no data updates occur, the dashboard may be identifying itself with an
ID that is unknown to the server. If this occurs, look through the log-file.txt log file, typically located in C:
\Program Files (x86)\Dell\Dell Integrated Support\logs in 64-bit operating systems and at C:\Program Files
\Dell\Dell Integrated Support\logs in 32-bit operating systems to find details. The log file may contain a
message stating that the dashboard was not recognized. If the dashboard is not recognized by the
SupportAssist server, uninstall and reinstall SupportAssist.
The SupportAssist dashboard registers as a new client, enabling the SupportAssist server to recognize it.
Security
• The Settings tab is inaccessible and the Connectivity Test link is disabled. On clicking Settings tab, a dialog box
is displayed with the following message: Access Denied. You must be logged in as a
member of the Dell OpenManage Essentials Administrators or Power Users
group to access this content.
• The Edit Device Credentials and Send System Logs links remain disabled even after selecting a device in the
Device Inventory.
If this occurs, ensure that you are logged on as a member of either the OpenManage Essentials Administrators or Power
Users group.
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