Owner's Manual

FATAL, ERROR, WARN, INFO, and DEBUG, with special values of OFF and ALL. A registry value of ERROR results in logs
messages of FATAL, and ERROR, since FATAL is a higher level than ERROR.
The LogFileLevel Windows Registry key can be located at HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Dell\Dell
Integrated Support in 64-bit operating systems and at HKEY_LOCAL_MACHINE\SOFTWARE\Dell\Dell Integrated Support
in 32-bit operating systems.
Accessing And Viewing The System Log Collection
When a support case is automatically generated by Dell SupportAssist, data required to troubleshoot the issue is
collected and sent to Dell technical support. The collected troubleshooting information is also compressed and stored
on your OpenManage Essentials server in the reports directory (typically, C:\Program Files (x86)\Dell\Dell Integrated
Support\reports in 64-bit operating systems and at C:\Program Files\Dell\Dell Integrated Support\reports in 32-bit
operating systems).
The filename includes the device’s IP address, Dell service tag, and the date/time when the file was created. For
example:
• DSET_Report_for[ 192.168.1.254_SvcTag_AL12G26_2012-03-07T132648 ].zip
• Lasso_Report_for[ 10.94.216.76_SvcTag_897672S_2012-08-21T094147 ].zip.gpg (without PII)
• Lasso_Report_for[ 10.94.216.76_SvcTag_897672S_2012-08-21T094147 ].xml.gpg (with PII)
The report file is encrypted with the password, dell (all lowercase). The report information can then be viewed by
opening the dsetreport.hta file in your web browser.
NOTE: You should open the reports only when asked to do so by Dell technical support. Your report will not be
reviewed unless you have an open support case.
Viewing Dell SupportAssist Product Information
The About window displays the SupportAssist product version, copyright information, and detailed SupportAssist
feature descriptions.
To view general and detailed SupportAssist product information:
1. Move the mouse pointer over the Help link at the top-right corner of the SupportAssist dashboard, and then click
About.
The About window is displayed, where you can view the general and detailed product information and also the
copyright information.
2. Click Close to return to the SupportAssist dashboard.
Viewing Support Information
The Help window displays Dell SupportAssist product version and copyright information, and provides access to Dell
Technical Support and Dell OpenManage Essentials information.
To view the support information for SupportAssist:
1. Move the mouse pointer over the Help link at the top-right corner of the SupportAssist dashboard, and then click
Help.
The Help window is displayed.
2. In the Help window :
– Read the General product and copyright information.
– Click the links under Dell SupportAssist Additional Information & Updates to view:
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