Owner's Manual

Viewing The Case List.............................................................................................................................................25
Sorting The Case List Data By Column Name.........................................................................................................26
Filtering The Case List Data By Column Name And Keyword.................................................................................26
Returning The Case List Data To The Default Sorting............................................................................................27
Setting The Number Of Cases Displayed Per Page................................................................................................27
Viewing The Device Inventory................................................................................................................................27
Sorting The Device Inventory Data By Column Name............................................................................................28
Filtering The Device Inventory Data By Column Name And Keyword....................................................................28
Returning The Device Inventory Data To The Default Sorting...............................................................................28
Setting The Number Of Devices Displayed Per Page.............................................................................................28
Refreshing The Case List Or Device Inventory Display Data..................................................................................29
Viewing And Updating The Contact Information....................................................................................................29
Configuring E-Mail Notification Settings................................................................................................................30
Enabling Or Disabling The Automatic Collection Of System Logs..........................................................................30
Enabling Or Disabling The Scheduling Of System Log Collection..........................................................................31
Disabling The Scheduling Of System Log Collection For A Specific Device Type.................................................31
Filtering The System Log Collection........................................................................................................................32
Setting Dell SupportAssist To Maintenance Mode................................................................................................33
Configuring Proxy Server Settings..........................................................................................................................33
Confirming Connectivity Through The Proxy Server...............................................................................................34
Confirming E-Mail Connectivity..............................................................................................................................34
Configuring The Default Device Type Credentials..................................................................................................35
Editing Device Credentials......................................................................................................................................36
Resetting The Device-Specific Credentials To The Default Device Type Credentials...........................................37
Overwriting The Device-Specific Credentials With The Default Device Type Credentials....................................38
Sending The System Logs Manually.......................................................................................................................39
Default System Log Collection Schedule................................................................................................................39
Scheduling The System Log Collection..................................................................................................................40
Using The Update Available Notification................................................................................................................41
Accessing And Viewing The Logs..........................................................................................................................41
Accessing And Viewing The System Log Collection..............................................................................................42
Viewing Dell SupportAssist Product Information...................................................................................................42
Viewing Support Information..................................................................................................................................42
Accessing The Context-Sensitive Help..................................................................................................................43
5 Troubleshooting.........................................................................................................................45
Installing Dell SupportAssist...................................................................................................................................45
Launching Dell SupportAssist.................................................................................................................................45
Service Tag Warnings............................................................................................................................................45
Service Contract.....................................................................................................................................................46
Service Contract Warning................................................................................................................................46
Service Contract Type Is Unknown..................................................................................................................46