Owner's Manual

The System Logs page is displayed.

2. Select the device category from the Device Type list.

3. Select the credential category from the Credential Type list.

4. Select Overwrite the device-specific credentials with the Default Device Type Credentials for all devices belonging

to the current Device Type and Credential Type.

The Confirmation dialog box is displayed.

CAUTION: If you select the Do not show this reminder again option, SupportAssist does not prompt for your

confirmation when you attempt to overwrite the device-specific credentials the next time.

5. Click Yes.

6. Click Save Changes.

Related Links

System Logs

Editing Device Credentials

Sending The System Logs Manually

When a support case is opened or updated, the SupportAssist client, runs the collection tools on the devices that

generated the alerts, and then uploads the system logs to Dell. In certain conditions, if required by Dell technical

support, you may be required to manually collect the system logs and send it to Dell.

To send the system logs manually:

NOTE: The Send System Logs option is enabled only if you are logged on as a member of the OpenManage

Essentials Administrators or Power Users group.

1. Click the Devices tab.

The Device Inventory is displayed.

2. Select a device in the Device Inventory table.

NOTE: You can send the system logs for only one device at a time. If you select multiple devices, the Send

System Logs link is disabled.

NOTE: You can only select a device that has a valid Service Tag. If a device does not have a valid service tag,

the check box for that device is disabled.

The Send System Logs link is unmasked.

3. Click Send System Logs.

The Collection Status column in the Device Inventory displays the status of the collection and upload of the system

logs.