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Preferences

Setting Dell SupportAssist To Maintenance Mode

SupportAssist can also be set in or out of Maintenance Mode. Maintenance Mode disables automatic case generation

activity, thereby allowing you to make infrastructure changes without generating unnecessary alerts.

To set SupportAssist in or out of maintenance mode:

NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials

Administrators or Power Users group.

1. Click the Settings tab.

The System Logs page is displayed.

2. Click Preferences.

The Email Settings, Support Collection, and Maintenance Mode page is displayed.

3. Under Maintenance Mode, select or clear Temporarily suspend case generation activity (for example, for purposes

of downtime, external troubleshooting, etc.) to toggle the Maintenance Mode status.

– If you select this option, SupportAssist is placed in maintenance mode.

– If you clear this option, SupportAssist is taken out of maintenance mode.

4. Click Save Changes.

A banner appears along the top of the SupportAssist dashboard displaying Maintenance Mode.

Once manually placed in maintenance mode, SupportAssist remains in that state unless you clear the option as in

step 3.

NOTE: This procedure differs from how maintenance mode feature handles event storms. See Event Handling

for more information.