Owner's Manual

– Select Automatically start a log collection when a new support case is generated, to enable the automatic

collection of system logs.

– Clear Automatically start a log collection when a new support case is generated, to disable the automatic

collection of system logs.

NOTE: By default, the Automatically start a log collection when a new support case is generated option is

selected.

4. Click Save Changes.

Related Links

Preferences

Enabling Or Disabling The Scheduling Of System Log Collection

By default, SupportAssist is configured to collect the system logs from supported devices at periodic intervals. For

information about the default frequency of the collection of system logs, see Default System Log Collection Schedule.

You can also customize the frequency of the collection of system logs for each device type. For more information, see

Scheduling The System Log Collection.

To enable or disable the scheduling of system log collection:

NOTE: Selecting the Enable Scheduling option enables the collection of system logs at periodic intervals from all

supported device types. If you do not want SupportAssist to collect the system logs for a specific device type, you

can disable scheduling for that specific device through the System Logs tab. For more information, see Disabling

Scheduling Of System Log Collection For A Specific Device Type.

To enable scheduling of system log collection:

NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials

Administrators or Power Users group.

1. Click the Settings tab.

The System Logs page is displayed.

2. Click Preferences.

The Email Settings, Support Collection, and Maintenance Mode page is displayed.

3. Under Support Collection:

– Select Enable scheduling, to enable scheduling of the collection of system logs.

– Clear Enable scheduling, to disable scheduling of the collection of system logs.

NOTE: By default, the Enable scheduling option is selected.

4. Click Save Changes.