Owner's Manual

Contents
Notes, Cautions, and Warnings...................................................................................................2
1 Overview.......................................................................................................................................7
Key Features.............................................................................................................................................................7
Features Supported With Dell Service Contracts.....................................................................................................8
Case Data Handling..................................................................................................................................................8
Event Handling..........................................................................................................................................................8
Data Collected .........................................................................................................................................................8
What Is New In This Release...................................................................................................................................9
Other Documents You May Need.............................................................................................................................9
Contacting Dell.......................................................................................................................................................10
2 Installing, Upgrading, And Uninstalling Dell SupportAssist...............................................11
Prerequisites...........................................................................................................................................................11
Minimum Requirements..........................................................................................................................................11
Software Requirements...................................................................................................................................11
Hardware Requirements..................................................................................................................................12
Network Requirements....................................................................................................................................12
Downloading The Installation Package..................................................................................................................13
Installing Dell SupportAssist...................................................................................................................................13
Verifying The Installation........................................................................................................................................15
Upgrading Dell SupportAssist.................................................................................................................................15
Uninstalling Dell SupportAssist..............................................................................................................................16
3 Dell SupportAssist Interface...................................................................................................17
Case List..................................................................................................................................................................17
Device Inventory.....................................................................................................................................................19
Settings...................................................................................................................................................................20
System Logs.....................................................................................................................................................20
Proxy Settings..................................................................................................................................................22
Preferences......................................................................................................................................................23
Contact Information..........................................................................................................................................23
Connectivity Test....................................................................................................................................................24
4 Using Dell SupportAssist.........................................................................................................25
Launching Dell SupportAssist.................................................................................................................................25
Setting Up SupportAssist........................................................................................................................................25