Owner's Manual

Using Dell SupportAssist

This following sections provide information about configuring and using Dell SupportAssist.

Launching Dell SupportAssist

To launch SupportAssist:

1. On the OpenManage Essentials management server, do one of the following:

– Double-click the Dell SupportAssist desktop icon.

– Click Start→ All Programs→ Dell OpenManage Applications→ Dell SupportAssist→ Dell SupportAssist.

– In OpenManage Essentials dashboard, click the Extensions tab, and then click the SupportAssist Launch

link.

The Windows Security dialog box may be displayed.

2. If the Windows Security dialog box is displayed, type the User name and Password, and then click OK.

The SupportAssist dashboard opens in a web browser, and may display the First-Time Setup dialog box.

Setting Up SupportAssist

To ensure that SupportAssist is able to monitor the supported devices, generate support cases if there is a problem with

any devices, and transmit the system logs to Dell, you must perform the following:

1. Establish Internet connectivity — If your system connects to the Internet through a firewall or proxy server, the

proxy server settings must be configured in SupportAssist. See Configuring Proxy Server Settings.

NOTE: You must update the proxy server settings in SupportAssist whenever the proxy server settings in your

environment are changed.

2. Establish system log collection — Configure the Default Device Type Credentials in the System Logs page for each

Device Type and Credential Type. See Configuring The Default Device Type Credentials.

3. For monitoring Dell Force 10 Ethernet switches only — Rediscover Force 10 Ethernet switches in Dell OpenManage

Essentials. For information about discovering devices, see the

Dell OpenManage Essentials User's Guide

dell.com/support/manuals or the OpenManage Essentials context-sensitive help.