Owner's Manual

Field Description
Company Information Enables you to view the company name.
Primary Select this option to view the primary contact
information.
Secondary Select this option to view the secondary contact
information.
First Name Enables you to view or edit the first name of the primary
or secondary contact.
Last Name Enables you to view or edit the last name of the primary
or secondary contact.
Phone Number Enables you to view or edit the phone number of the
primary or secondary contact.
Alternate Phone Number Enables you to view or edit the alternate phone number
of the primary or secondary contact.
Email Address Enables you to view or edit the e-mail address of the
primary or secondary contact.
Related Links
Settings
Viewing And Updating The Contact Information
Connectivity Test
The Connectivity Test page enables you to test the inbound and outbound connectivity status of SupportAssist, in order
to ensure that you can receive the most current case and device updates. For example, you may want to check the
connectivity status following a network outage, a router or firewall configuration, or change made to the e-mail address
of the primary user. When you perform the connectivity test, SupportAssist receives the connectivity test request, and
sends a sample e-mail with connectivity status and a reminder to configure your devices for monitoring.
Related Links
Confirming E-Mail Connectivity
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