Owner's Manual

Configuring Proxy Server Settings

Preferences

The Preferences page enables you to configure Email Settings, Support Collection, and Maintenance Mode. The

following table provide information about the options displayed under Email Settings.

Field Description

Receive email notification when a new support case is

opened

Select this option to receive an e-mail notification when a

new support case is opened.

Preferred email Language Enables you to select the preferred language for e-mail

notifications.

The following table provide information about the options displayed under Support Collection.

Field Description

Automatically start a log collection when a new support

case is generated

Select this option to automatically start a system log

collection when a new support case is generated.

Enable system log collection scheduling Select this option to enable scheduling of the system log

collection. To schedule the system log collection,

configure the System Log Collection Schedule in the

System Logs tab.

Send network identification information to Dell Select this option to allow sending network identification

information to Dell.

The following table provide information about the option displayed under Maintenance Mode.

Field Description

Temporarily suspend case generation activity (e.g., for

purposes of downtime, external troubleshooting, etc.)

Select this option to set SupportAssist in maintenance

mode. While in maintenance mode, no new support cases

are opened.