Owner's Manual

Column Description
Date Opened The date and time when the support case was opened.
You can set the number of support cases displayed per page by using the Display Cases drop-down box. The navigation
icons enable you to navigate the pages of the Case List.
Related Links
Dell SupportAssist Interface
Viewing The Case List
Sorting The Case List Data By Column Name
Filtering The Case List Data By Column Name And Keyword
Returning The Case List Data To The Default Sorting
Setting The Number Of Cases Displayed Per Page
Refreshing The Case List Or Device Inventory Display Data
Device Inventory
The Device Inventory displays the supported OpenManage Essentials-discovered devices. The Edit Device Credentials
link allows you to edit the credentials of a selected device. The Send System Logs link allows you to collect the system
logs from a selected device and uploads it to Dell. You can filter the devices that are displayed by selecting an option
from the Filter By drop-down box. The icon enables you to refresh the devices that are displayed.
The following table describes the automatically-generated inventory information for your supported Dell devices, as
displayed in the Device Inventory page.
Column Description
Device Type Indicates the type of device as discovered by OpenManage Essentials:
• Storage — The device is a PowerVault or EqualLogic storage array.
• Server — The device is a PowerEdge server.
• Switch — The device is a Force 10 or PowerConnect Ethernet switch.
Service Tag A unique, alphanumeric identifier that enables Dell to individually recognize each Dell device.
Device Name Indicates the NetBIOS name of the device as discovered by OpenManage Essentials.
Collection Status Indicates the status of the system log collection. The collection status may be:
• Case Access Error — SupportAssist cannot currently access the case information.
• Case Service Unavailable – Dell’s support case service is currently unavailable.
• Collection Tools Not Supported — This device does not support SupportAssist’s
collection tools.
• Troubleshooting Opted Out — Customer has opted out of SupportAssist’s
troubleshooting capabilities.
• Collection Scheduled — Collection tool is scheduled to be run on this device.
• In Progress — Collection tool has been invoked on this device.
• Failed to Run — Collection tool started, but failed to run on this device.
• Collection Uploaded — Collection information has been uploaded to Dell.
• Collection Failed to Upload — Collection information was not successfully uploaded
to Dell.
19