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ManualsBrandsDell ManualsSoftwareDell SupportAssist Plugin For OpenManage Essentials Version 1.1.1
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Dell SupportAssist Interface
The top-right corner of the SupportAssist dashboard displays links that you can use to navigate the interface. The
following table describes the links that are displayed.
Link Description
SupportAssist
Community
Opens the SupportAssist User Group website in a new browser window.
Help Move the mouse pointer over the link to display a drop-down that provides the following
options:
• Help — Opens the Help window that provides links to Dell technical support and
product manuals.
• About — Opens the About window that provides information about the SupportAssist
version, copyright information, and also notifies if a newer version of SupportAssist is
avaialable.
User name
Displays the user name of the currently logged in user. Move the mouse pointer over the
user
name
link to display a drop-down that contains a link to the Connectivity Test page.
NOTE: The Connectivity Test link is enabled only if you are logged in as a member of the
Dell OpenManage Essentials Administrators or Power Users group.
By default, the Cases tab is displayed when SupportAssist is launched. The Devices tab displays the supported
OpenManage Essentials-discovered devices. The Settings tab enables you to configure SupportAssist.
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials
Administrators or Power Users group.
Related Links
Case List
Device Inventory
Case List
The Case List is the default Dell SupportAssist dashboard view. You can filter the cases that are displayed by selecting
an option from the Filter By drop-down box. The icon enables you to refresh the cases that are displayed.
The following table describes the automatically-generated support case information for your supported Dell devices, as
displayed in the Case List page.
Column
Description
Case Status The current state of the support case. The status of a case may be:
• Open — Dell technical support has opened the submitted case.
• In Progress — The case is currently being worked by Dell technical support.
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