Owner's Manual

NOTE: SupportAssist requires both DSET and Lasso in order to install and operate. If you cancel either DSET

or Lasso installation, SupportAssist installation will exit. Your system will not be changed, and SupportAssist

will not be installed.

The Install Wizard Completed dialog box is displayed.

12. Click Finish.

The SupportAssist client opens in a web browser and the First-Time Setup dialog box is displayed.

The SupportAssist client installed on your system registers with the SupportAssist server hosted by Dell, and sends

you a registration confirmation e-mail.

NOTE: If there is an issue with registering the SupportAssist client with the SupportAssist server and your

system connects to the Internet through a proxy server, ensure that you configure the proxy server

credentials in SupportAssist. See

Configuring Proxy Server Settings.

To configure SupportAssist to monitor your devices, after installing SupportAssist, follow the instructions in Setting Up

SupportAssist.

Related Links

Minimum Requirements

Prerequisites

Verifying The Installation

To verify if the software, hardware, and network components required for Dell SupportAssist to provide proactive

support are configured correctly, see the

Dell SupportAssist Version 1.1.1 Quick Start Guide

at dell.com/support/

manuals.

Upgrading Dell SupportAssist

If an earlier version of Dell SupportAssist is installed on the system, you can upgrade to SupportAssist version 1.1.1.

To upgrade:

1. On the Dell OpenManage Essentials management server, right-click the installer package, then select Run as

administrator.

NOTE: UAC requires that the installation is performed with elevated privileges that are obtained only through

the Run as administrator option. If you are logged on to the OpenManage Essentials server as an

administrator-level user, you can double-click the installer package to install SupportAssist, but UAC displays

the Open File - Security Warning dialog box that you must acknowledge to proceed.

The Dell SupportAssist - InstallShield Wizard dialog box is displayed.

2. At the This setup will perform an upgrade of 'Dell SupportAssist'. Do you want to continue? prompt, click Yes.

The Preparing to Install dialog box is briefly displayed, and then the Resuming the Install Wizard for SupportAssist

dialog box is displayed.

3. Click Next.

The Install Wizard Completed dialog box is displayed.

4. Click Finish.

The SupportAssist client opens in a web browser and the First-Time Setup dialog box is displayed.

NOTE: The Service Contract column in the SupportAssist dashboard displays unknown for all support cases

created prior to the SupportAssist upgrade. Once an alert is received from the device, the

Service Contract column

is updated with the appropriate service contract type.