Owner's Manual

7. Provide the following information for the primary person to whom Dell must send alert notifications, case status
notifications, and so on:
– First Name — The first name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not
exceed 50 characters.
– Last Name — The last name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not
exceed 50 characters.
– Phone Number — In 123-456-7890 format, or in 123-456-7890 x 123 format (to include an extension). It must
contain a minimum of 10 characters and not exceed 50 characters.
– Alternate Phone Number — Optional, with the same format and character requirements as the Phone
Number.
– Preferred Email Language — Select the desired language for SupportAssist e-mail notifications.
– Email Address — Provide the e-mail address in the [e-mail] format. It must contain a
minimum of five characters and not exceed 50 characters.
– Receive case information via email upon alert generation — Select the check box to receive an e-mail
when SupportAssist creates a support case.
8. Click Next.
The Secondary Contact Information (Optional) dialog box is displayed.
9. Provide the following information for the secondary person to whom Dell must send alert notifications, case status
notifications, and so on:
NOTE: Although the secondary contact information is not required, it is recommended that you provide a
secondary contact. If your primary contact becomes unavailable, Dell can contact your company through the
secondary contact. If both the primary and secondary contacts are configured with valid e-mail addresses,
both receive SupportAssist e-mails.
– First Name — The first name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not
exceed 50 characters.
– Last Name — The last name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not
exceed 50 characters.
– Phone Number — In 123-456-7890 format, or in 123-456-7890 x 123 format (to include an extension). It must
contain a minimum of 10 characters, and not exceed 50 characters.
– Alternate Phone Number — Optional, with the same format and character requirements as the Phone
Number.
– Email Address — Provide the e-mail address in the [e-mail] format. It must contain a
minimum of five characters, and not exceed 50 characters.
10. Click Next.
The Ready to Install the Program dialog box is displayed.
11. Click Install to install SupportAssist and the associated system log collection tools. By default, SupportAssist is
installed at: C:\Program Files (x86)\Dell\Dell Integrated Support\ in 64-bit operating systems and at C:\Program Files
\Dell\Dell Integrated Support\ in 32-bit operating systems.
As the SupportAssist application installs, the following system log collection tools install in the background:
– Dell System E-Support Tool (DSET) — Collection tool for Dell PowerEdge, Dell PowerVault NX storage
servers, and iDRAC7 devices.
– Dell Lasso — Collection tool for Dell PowerVault, Dell EqualLogic, Dell Chassis Management Controller
(CMC), Dell Force 10, Dell PowerConnect devices.
NOTE: DSET and Lasso generate the system log collection from your OpenManage Essentials-managed Dell
devices, then compress and upload it for use by Dell technical support when they diagnose issues.
For more information about the generated system log collection, see Accessing And Viewing The System Log
Collection.
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