Owner's Manual

• The OpenManage Essentials management server on which the Dell SupportAssist client is installed must be
able to communicate with the Dell SupportAssist server hosted by Dell over the HTTPS protocol.
Related Links
Minimum Requirements
Downloading The Installation Package
To download the installation package:
1. Visit support.dell.com and locate the SupportAssist installation package.
2. Download the installation package to your OpenManage Essentials management server.
Installing Dell SupportAssist
By installing Dell SupportAssist, you agree to the Dell End User License Agreement, available for review at dell.com/
softwarelicenseagreement; and the Dell Privacy Policy available for review at dell.com/privacy. Your use of
SupportAssist is also subject to the terms of your Service Agreement and Terms and Conditions of Sale.
To install:
1. On the Dell OpenManage Essentials management server, right-click the SupportAssist installer package, then
select Run as administrator.
NOTE: Microsoft User Access Control (UAC) requires that the installation is performed with elevated
privileges that are obtained only through the Run as administrator option. If you are logged on to the
OpenManage Essentials server as an administrator-level user, you can double-click the installer package to
install SupportAssist, but UAC displays the Open File - Security Warning dialog box that you must
acknowledge to proceed.
The Dell SupportAssist - InstallShield Wizard (installation language selection) dialog box is displayed.
2. From the Select the language for the installation from the choices below list, select a language and click OK.
NOTE: If you want to change the language after installing SupportAssist, you must uninstall and then reinstall
SupportAssist. Changing the default language of the web browser has no effect on the SupportAssist
dashboard display.
The Preparing to Install dialog box is briefly displayed and then the Welcome to Dell SupportAssist dialog box is
displayed.
NOTE: SupportAssist installation requires that you allow Dell to save certain Personally Identifiable
Information (PII) such as your contact information, local administrator credentials, and so on. SupportAssist
installation cannot proceed unless you allow Dell to save your PII.
3. Read the terms, and click I Agree.
The License Agreement dialog box is displayed.
4. Read the software license agreement, select I accept the terms in the license agreement, and then click Next.
The Registration dialog box is displayed.
5. Provide the following information:
– Company Name — The company name must contain one or more printable characters, and must not
exceed 256 characters.
– Country/Territory — Select your country or territory.
6. Click Next.
The Primary Contact Information dialog box is displayed.
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