Owner's Manual

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Installing, Upgrading, And Uninstalling Dell
SupportAssist
The following sections provide information about installing, upgrading, and uninstalling Dell SupportAssist.
Prerequisites
The following are the prerequisites:
• Dell PowerEdge servers running Dell OpenManage Essentials version 1.0.1 or later
• Familiarity with OpenManage Essentials installation, configuration, and operation
For more information about installing, configuring, and using OpenManage Essentials, see the latest Dell OpenManage
Essentials User’s Guide and Dell OpenManage Essentials Release Notes at dell.com/support/manuals.
CAUTION: Dell does not support, and strongly suggests that you do not attempt, installing or operating Dell
SupportAssist and OpenManage Essentials on the same server that runs Dell Proactive Systems Management
Enterprise (PSME). Doing so may cause duplicate cases or other unintended results. In addition, the OpenManage
Essentials and PSME trap receivers are incompatible, which can cause SNMP traps issues.
Related Links
Installing Dell SupportAssist
Setting Up SupportAssist
Minimum Requirements
This section provides the minimum requirements for Dell SupportAssist to provide proactive support for Dell PowerEdge
servers (9th Generation and above), Dell EqualLogic and PowerVault MD arrays and storage solutions, iDRAC7, and Dell
PowerConnect Ethernet switches.
NOTE: For information about SNMP configuration, firewall settings, web services, supported ports and protocols
specific to your environment, see the Dell SupportAssist Version 1.1.1 Quick Start Guide and Dell OpenManage
Essentials User’s Guide
at dell.com/support/manuals.
Related Links
Installing Dell SupportAssist
Setting Up SupportAssist
Software Requirements
Hardware Requirements
Network Requirements
Software Requirements
The following are the minimum required software configurations:
• Dell OpenManage Essentials 1.0.1 or later.
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