Users Guide

Introduction to SupportAssist OS Recovery
SupportAssist OS Recovery is factory-installed on supported Dell system models and does not require you to purchase any
additional service plans. It provides a recovery environment that consists of tools to diagnose and troubleshoot issues that may
occur before your computer boots to the operating system. When your computer is unable to boot to the operating system even
after repeated attempts, it automatically starts SupportAssist OS Recovery. The recovery environment enables you to diagnose
hardware issues, repair your computer, back up your files, or reset your computer to its factory state.
Topics:
• System models with SupportAssist OS Recovery
• Key features
System models with SupportAssist OS Recovery
SupportAssist OS Recovery is available only on certain Dell system models that run a Dell factory-installed Microsoft Windows
10 operating system. For the list of system models where SupportAssist OS Recovery is available, see the Dell SupportAssist OS
Recovery Support Matrix on the SupportAssist OS Recovery documentation page.
CAUTION: Formatting the hard drive of your computer deletes the SupportAssist OS Recovery environment.
Key features
● System Repair—instantly rollback to a previous point in time on your computer to resolve boot issues or any other
performance issues.
● Scan Hardware—run diagnostic tests on your computer to detect any hardware issues.
● Startup Repair—troubleshoot common issues that may occur before your computer boots to the operating system. This
option enables you to avoid the need to reset your computer to its factory state.
● Back Up Files—save a copy of your personal files on your local hard drive or on an external storage device.
● Reset—download and install the factory operating system or upgrade to the latest operating system available.
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