Users Guide

Chapter 1: Introduction to SupportAssist OS Recovery................................................................. 5
System models with SupportAssist OS Recovery....................................................................................................... 5
Key features..........................................................................................................................................................................5
Chapter 2: System Repair with SupportAssist OS Recovery.......................................................... 6
Manually enable System Repair........................................................................................................................................6
Run System Repair.............................................................................................................................................................. 7
Chapter 3: Starting SupportAssist OS Recovery........................................................................... 8
Manually start SupportAssist OS Recovery.................................................................................................................. 8
Start SupportAssist OS Recovery using Windows Recovery................................................................................... 9
Chapter 4: Using SupportAssist OS Recovery.............................................................................. 10
SupportAssist OS Recovery home page...................................................................................................................... 10
SupportAssist OS Recovery user interface................................................................................................................. 10
Configure Internet settings.............................................................................................................................................. 11
Configure wireless network........................................................................................................................................ 11
Configure wired network.............................................................................................................................................11
Configure proxy network............................................................................................................................................ 11
Scan the hardware.............................................................................................................................................................12
Startup repair...................................................................................................................................................................... 12
Back up files........................................................................................................................................................................ 13
Reset your computer.........................................................................................................................................................14
Reset your computer to factory state.................................................................................................................... 15
Restore data after resetting your computer to factory state.................................................................................15
Chapter 5: Resetting and updating your computer....................................................................... 17
Download and install Dell OS Recovery Tool............................................................................................................... 17
Create SupportAssist OS Recovery USB key............................................................................................................. 17
Reset your computer and update the operating system.......................................................................................... 18
SupportAssist Recovery Assistant................................................................................................................................20
Restore data by using SupportAssist Recovery Assistant................................................................................ 20
Chapter 6: Configuring SupportAssist OS Recovery.................................................................... 22
Enable or disable the automatic start of SupportAssist OS Recovery.................................................................22
Set failure threshold for automatic start of SupportAssist OS Recovery........................................................... 22
Send feedback to Dell...................................................................................................................................................... 23
Chapter 7: BIOSConnect overview............................................................................................... 24
Start SupportAssist OS Recovery using BIOSConnect........................................................................................... 24
Connect to wireless networks....................................................................................................................................... 25
Enable or disable BIOSConnect..................................................................................................................................... 25
Chapter 8: Troubleshooting SupportAssist OS Recovery............................................................. 26
Contents
Contents 3