Users Guide

2. Press F2 to enter System Setup.
NOTE: If you wait too long and the operating system logo is displayed, wait until you see the Windows desktop, restart
your computer, and try again.
3. In the left pane, expand SupportAssist System Resolution, and then select Auto OS Recovery Threshold.
4. In the right pane, select one of the following:
● OFF—disables the automatic start of SupportAssist System Resolution and SupportAssist OS Recovery
● 1—automatically starts SupportAssist OS Recovery after a single failure
● 2—automatically starts SupportAssist OS Recovery after two failures
● 3—automatically starts SupportAssist OS Recovery after three or more failures
5. Press F10 to save the changes and exit.
Results
The failure threshold for automatic start of SupportAssist OS Recovery is set. Based on the option you selected, SupportAssist
OS Recovery starts automatically if your computer fails to boot to the operating system. If you selected OFF, SupportAssist OS
Recovery does not start automatically. In such cases, you can start it manually, see Manually start SupportAssist OS Recovery.
Send feedback to Dell
The GIVE FEEDBACK option enables you to provide feedback to Dell about the SupportAssist OS Recovery environment. Your
feedback remains confidential and helps Dell to make product improvements. You can provide your feedback to Dell after you
perform an activity in the SupportAssist OS Recovery environment.
Prerequisites
You must have configured the Internet settings in the SupportAssist OS Recovery environment. For instructions to configure
Internet settings, see Configure Internet settings.
NOTE:
The GIVE FEEDBACK option does not send your feedback to a Dell Technical Support agent. For issues that
require immediate hardware and software assistance, contact Dell Technical Support.
Steps
1. Click GIVE FEEDBACK option that is displayed in the SupportAssist OS Recovery tool after you finish performing an
activity.
A feedback page with three questions is displayed.
2. For question 1, from the Suggestions list, select the category of additional feedback that you want to provide and enter
your feedback in the appropriate field.
3. For questions 2 and 3, select the most appropriate option.
4. Click SEND.
Configuring SupportAssist OS Recovery
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