Users Guide

11. Remove the USB drive from computer, and then click RESTART.
Your computer restarts.
Next steps
When you restart the computer after resetting and updating, the computer reboots to complete your software installation.
SupportAssist OS Recovery installs necessary applications and drivers. It also installs the SupportAssist Recovery Assistant to
help you restore data after the operating system reset.
After SupportAssist OS Recovery installs the necessary applications, the computer reboots, and the Cortana screen is displayed.
You can then finish the normal setup procedure.
After you finish the system setup, the SupportAssist Recovery Assistant is launched which helps you install all the required
system updates and restore your data from the external drives. For more information, see SupportAssist Recovery Assistant.
The SupportAssist Recovery Assistant can also help you set up some additional Windows settings such as Microsoft cloud
storage solution, instant access with fingerprint, facial recognition, or a secure PIN, and so on.
SupportAssist Recovery Assistant
NOTE: SupportAssist Recovery Assistant is available only on certain Dell system models. For the list of system models
where SupportAssist Recovery Assistant is available, see the Dell SupportAssist OS Recovery Support Matrix on the
SupportAssist OS Recovery documentation page.
SupportAssist Recovery Assistant is automatically launched when you restart your computer after you reset your computer
using the Reset and update option. The SupportAssist Recovery Assistant helps you to:
● Download and install Windows operating system updates available for your computer.
● Install the updates available for the software included with the computer.
● View the applications and features available on your computer.
● Restore system files and settings from a backup.
When SupportAssist Recovery Assistant starts, click Launch and follow the instructions to start Windows update and Dell
update. If some firmware or BIOS updates need the computer to restart, the Reboot Now option is displayed.
NOTE:
SupportAssist Recovery Assistant installs only the essential drivers for your computer to function efficiently. If you
want to install any additional drivers, for example, an advanced graphics card driver, you must install them separately.
NOTE: SupportAssist Recovery supports simultaneous download of multiple files but does not display information about the
progress of the download.
To restore data using the SupportAssist Recovery Assistant, see Restore data by using SupportAssist Recovery Assistant.
Restore data by using SupportAssist Recovery Assistant
Prerequisites
● Your computer must be connected to a power outlet.
● You should have a backup of your data in an external storage device if your files were not backed up on the local hard disk of
your computer.
● You must have restarted your computer after resetting your computer using the Reset and update option and the
SupportAssist Recovery Assistant must have finished updating Dell drivers and other software updates.
NOTE:
Restoring data by using SupportAssist Recovery Assistant is supported only on certain Dell system models. For
the list of system models where this feature is available, see the Dell SupportAssist OS Recovery Support Matrix on the
SupportAssist OS Recovery documentation page.
About this task
After you reset your computer using the Reset and update option, you can restore your data from the external storage device
by using the SupportAssist Recovery Assistant.
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Resetting and updating your computer