Users Guide

● You must have a USB storage device with a minimum of 16 GB free space.
CAUTION: Data on the USB storage device is formatted and erased when the SupportAssist OS Recovery key is
created.
Steps
1. Connect the USB storage device to the computer where Dell OS Recovery Tool is installed.
2. Launch the Dell OS Recovery Tool, and then click Get Started.
3. Click Next.
The Start Recovery page is displayed.
4. Depending on the computer for which you want to reset and update the operating system, select one of the following
options:
● This Computer—select this option if you want to reset and update the operating system of the computer on which you
have installed the Dell OS Recovery Tool.
● Other Computer—select this option if you want to reset and update the operating system of a different computer.
5. If you selected Other Computer, enter the Service Tag of the other computer.
6. Click Next.
The Operating System page is displayed with options to download:
● One or more than one Windows operating system images that are available for the computer whose Service Tag is
entered
● SupportAssist OS Recovery tool
NOTE: If SupportAssist OS Recovery is not available for your Service Tag, only the links to download the Windows
operating system image are displayed.
7. Click Download to download the SupportAssist OS Recovery tool.
The SupportAssist OS Recovery tool is downloaded.
8. Click Download for the version of Windows operating system image that you want to download.
The Windows operating system image is downloaded.
9. Click Next.
The USB Drive page is displayed.
10. In the USB Drive list, select the appropriate USB drive, and then click Burn OS.
The SupportAssist OS Recovery USB key is created.
Next steps
After you create a SupportAssist OS Recovery USB key, you can reset and update the operating system of your computer. See
Reset your computer and update the operating system.
Reset your computer and update the operating
system
Prerequisites
● Your computer must be connected to a power outlet.
● Your computer must have an active Internet connection.
● You must have created a SupportAssist OS Recovery USB key. See Create SupportAssist OS Recovery USB key.
NOTE:
The feature to reset your computer using the Reset and update option is supported only on certain Dell system
models. For the list of system models where this feature is supported, see the Dell SupportAssist OS Recovery Support
Matrix on the SupportAssist OS Recovery documentation page.
Steps
1. Connect the SupportAssist OS Recovery USB key to the computer where you want to reset and update the operating
system.
2. Turn on or restart your computer.
3. Press F12 to access the one time boot menu.
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Resetting and updating your computer