Users Guide

Resetting and updating your computer
You can reset your computer and update the operating system of your computer to the latest available version using the Reset
and update option. This updates the operating system to a version which is more current than the operating system installed at
the Dell factory. It is recommended that you use this option only if your computer is irreparable or SupportAssist OS Recovery is
unable to detect the factory image on your computer.
NOTE: The feature to reset your computer using the Reset and update option is supported only on certain Dell system
models. For the list of system models where this feature is supported, see the Dell SupportAssist OS Recovery Support
Matrix on the SupportAssist OS Recovery documentation page.
Before resetting your computer using the Reset and update option, you must:
1. Download and install the Dell OS Recovery Tool. See Download and install Dell OS Recovery Tool.
2. Create a SupportAssist OS Recovery USB key. See Create SupportAssist OS Recovery USB key.
Topics:
• Download and install Dell OS Recovery Tool
• Create SupportAssist OS Recovery USB key
• Reset your computer and update the operating system
• SupportAssist Recovery Assistant
Download and install Dell OS Recovery Tool
Prerequisites
Your computer must have an active Internet connection.
About this task
You can download and install the Dell OS Recovery Tool from the Dell support site.
NOTE:
Downloading and installing the Dell OS Recovery Tool is necessary for resetting your computer using the Reset and
update option. It is recommended that you reset your computer using the Reset and update option only if your computer
is irreparable and the SupportAssist OS Recovery tool is unable to detect the factory installed operating system on your
computer.
Steps
1. Go to https://www.dell.com/support/osrecovery.
2. Click Download OS Recovery Tool.
The Dell OS Recovery Tool installation package is downloaded.
3. Double-click the Dell OS Recovery Tool installation package and follow the instructions to install the tool.
Next steps
After the installation is complete, create the SupportAssist OS Recovery USB key. See Create SupportAssist OS Recovery USB
key.
Create SupportAssist OS Recovery USB key
Prerequisites
● Dell OS Recovery Tool must be installed on your computer. See Download and install Dell OS Recovery Tool.
● Your computer must have an active Internet connection.
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