Users Guide

● The wireless modem or router must be turned on and placed near the computer for easy detection if you want to connect to
a wireless proxy network.
Steps
1. Click the network icon on the header of the SupportAssist OS Recovery home page, and then click CONNECT.
The NETWORK page is displayed.
2. Select Proxy.
3. Enter details such as proxy server, port number, username, and password in the Proxy settings box, and then click
CONNECT.
The proxy network is configured in SupportAssist OS Recovery, and the Connected status is displayed.
4. Click DONE.
Scan the hardware
Prerequisites
Your computer must be connected to a power outlet.
About this task
The SCAN HARDWARE option on the SupportAssist OS Recovery home page enables you to run diagnostic tests to detect
hardware issues. It scans the battery, cable, hard drive, keyboard, USB drives, fan, and memory to detect issues, if any.
Steps
1. On the SupportAssist OS Recovery home page, click SCAN on the SCAN HARDWARE tile.
2. Click START SCAN.
The hardware scan starts and the progress is displayed.
● If no hardware issue is detected, the Everthing looks good status is displayed.
● If a hardware issue is detected, a page with the details of the detected issue is displayed. Click the link on the page to
access the Dell support website and follow the instructions to submit a trouble ticket. You can also scan the QR code to
request support on your mobile device.
3. Click DONE.
Startup repair
Prerequisites
Your computer must be connected to a power outlet.
About this task
The STARTUP REPAIR option on the SupportAssist OS Recovery home page enables you to diagnose and troubleshoot
common issues that may occur before your computer boots to the operating system. It checks and fixes the partition table, boot
files, and the health of the Windows operating system.
Steps
1. On the SupportAssist OS Recovery home page, click REPAIR on the STARTUP SOFTWARE tile.
NOTE:
If software encryption is enabled on your computer, you are prompted to unlock your computer before you start
the repair process.
Perform the following steps to unlock your computer:
a. Click NEXT on the page where instructions to unlock computer are displayed. The Microsoft account login page is
displayed.
b. Enter the Microsoft account login email or phone number, and then click Next.
c. Enter the Microsoft account password, and then click Sign in.
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Using SupportAssist OS Recovery